Senior Manager â CX & Digital Channel Delivery
by e& Enterprise in Telecommunications & Networking
The Senior Manager â CX & Digital Channel Delivery is responsible for overseeing the management and execution of all business domain project portfolios across digital channels. The role involves supervising project launches, revenue-generating product developments, and promotion portfolios. Key responsibilities include ensuring end-to-end delivery of systems compliant with TDRA rules, developing digital product roadmaps, and implementing corporate digital strategy initiatives. The role emphasizes customer centricity, agile delivery techniques, and continuous performance improvement. Responsibilities also include managing project schedules, coordinating across departments, integrating new technologies, and leading strategic initiatives for mobile apps and digital transformation. The Senior Manager will provide clear direction to project and program managers and is expected to drive innovation in project execution and stakeholder engagement.
