Key responsibilities

• Receive and enter orders in FLOW (ERP/ tracking & tracing data system); update system timely for transshipments & arrivals
• Ensure timely shipping is arranged in accordance with customers’ requested RDS, RDD & mode/equipment type
• Handle full set of shipping documents, ensuring correspondence of BLs, shipping invoices, packing list, COO, etc.
• Coordinate timely import & export customs clearance and deliveries
• Coordinate with Sales dept. and export offices for timely customer quotations
• Ensure vendor and customer invoices match quotations and are recorded properly in financial files
• Maintain paper file records including control sheet, shipping docs, orders, quotations, invoices, and correspondence
• Plan export shipment routes considering cost, transit time, and security
• Prepare documentation to meet customs requirements and compliance with foreign regulations
• Work closely with customers, HG export offices, and third parties to ensure smooth operations
• Maintain knowledge of legislation, carrier route changes, and global factors affecting freight movement
• Review shipping documents for data accuracy across invoices, BLs, and packing lists