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FAQ Console

All FAQs

Existing customer FAQs

All of your questions answered in one place.

by The Professional Pyramid Team • 30 questions covered

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FAQ Console

Existing customer FAQs

I've not received my welcome email, what should I do?

How long will it take to receive my completed CV and LinkedIn profile?

Can I get updates on the status of my package?

Do I have a key account manager to help me?

How can I reach out to ask any questions?

I want an adjustment made to my CV, can you do this?

I sent my information across late, how will this impact when I'll get my CV/LinkedIn?

I'm in a rush, is there any way you can fast track my package?

Can you optimise my LinkedIn profile without gaining access?

How many times can I request you to make adjustments to my CV?

Once I've secured a job, will you update my profile to reflect this?

Can I upgrade my package from the Fundamentals to the Fundamentals+?

I used the Fundamentals+ package, now I have an interview, will you help me with the interview?

I received both a PDF and a Word Doc for my CV, but they are slightly different, why is this?

Do I need to adjust the CV for every role being applied to?

You've made some changes to the location/dates/titles on my CV, was this intentional?

When and how will I get access to the Private Network?

Do you check the ATS score of my CV?

Is the LinkedIn Optimisation going to increase my Social Selling Index score (SSI)?

I missed my Job Search Consultation/Interview Preparation, how do I reschedule it?

Can you explain why you've made specific changes to my LinkedIn profile?

Do I need to get a professional photo taken?

I've landed an interview on short notice, can I fast track my Interview Preparation?

My profile was optimised a week ago and I've not landed any interviews, what should I do?

Can we book in a catch up call?

I've got a real interview coming up, can my Interview Preparation be based on this?

Now that I've bought the package, is there anything I can do in the meantime?

Will employers reach out to me directly through the Private Network?

I want to change my CV & LinkedIn to target different roles/locations, will you do this for me?

Will we be working together to build my profile?