Al Futtaim
Store Manager, Marks & Spencer
- Permanent
- Al Kuwait City, Kuwait
- Experience 10 - 15 yrs
Job expiry date: 10/11/2026
Job overview
Date posted
26/09/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
10/11/2026
Job description
Al-Futtaim Retail runs more than 75 Marks & Spencer stores across its regions, offering both fashion and food, and this Store Manager leads one of them in Kuwait. Sales come first, with a plan to deliver across key departments in store and through digital channels. Regular review of Management Information (MI) shows where performance can be pushed further, and strong internal and external relationships help build footfall. On the shop floor, customer experience is managed through service measures, feedback and quick resolution of complaints. Ready to Trade Standards keep the store safe, clean and properly presented, working with the visual team on merchandising. Profitability depends on controlling operating costs, minimising losses and matching staffing levels and the staffing budget to customer demand. A committed team sits behind all of this, and you coach them, build a talent pipeline for succession and apply HR policies fairly. Expect to bring 10+ years of retail or F&B sales experience, a graduate university degree and knowledge of F&B hygiene and certification.
Required skills
Key responsibilities
- Deliver the store sales plan by identifying opportunities to drive performance across key departments
- Lead a selling culture that maximises sales in store and through all digital channels
- Analyse Management Information (MI) regularly to anticipate sales opportunities
- Build internal and external relationships to drive sales, maximise footfall and share best practice
- Ensure retail activities are implemented correctly the first time with excellent visual standards
- Manage delivery of the Customer Service Experience, using service measures to drive improvement
- Resolve customer complaints in a timely manner
- Maintain Ready to Trade Standards for a safe and clean store environment
- Control store operating costs by analysing risks and opportunities to maximise profitability
- Collaborate with the visual team to uphold visual merchandising standards
- Oversee stock management to keep availability and efficiency high
- Coach the team through regular feedback to raise performance and capability
- Develop a talent pipeline to meet store and regional succession plans
- Implement Company HR policies fairly to improve attendance and behaviour
- Minimise losses and manage staff costs efficiently
- Adjust staffing levels to match store activity and customer demand
Experience & skills
- Hold a graduate university degree
- Bring 10+ years of retail or F&B sales experience
- Demonstrate strong leadership and team management skills
- Show a proven ability to drive sales and improve profitability
- Analyse financial and performance data to inform decisions
- Possess knowledge of F&B hygiene standards and certification
- Communicate well verbally with customers and team members
- Engage customers in a positive, determined, respectful and responsible way