
Qiddiya Investment Company
Specialist β Customer Intelligence & Analytics
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 20/01/2026
Job overview
Date posted
06/12/2025
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
20/01/2026
Job description
The role supports the development of data-driven insights that enhance the customer experience across all transport touchpoints within Qiddiya. Responsibilities include conducting customer intelligence activities such as collecting, analyzing and reporting data on customer behaviors and satisfaction drivers, managing voice-of-customer (VoC) programs including surveys, feedback loops and digital experience analytics, and creating dashboards and reports that highlight CX performance indicators, trends and improvement opportunities. The position collaborates with Operations, Digital, Planning and CX Design stakeholders to translate insights into practical experience enhancements, supports persona creation, customer segmentation and journey analytics, and contributes to innovation projects by validating hypotheses through customer data and research findings. Reporting to the Director of Strategy, the role partners closely with HR to support employee engagement, team effectiveness, cultural initiatives and talent development across the function. It has no direct reports but requires strong stakeholder management, influence, communication skills and project leadership to drive cross-functional outcomes aligned with strategic priorities. The ideal candidate is a proactive, analytical problem solver with a data-driven mindset and strong customer focus.
Required skills
Key responsibilities
- Conduct customer intelligence activities including data collection, analysis and reporting on customer behavior and satisfaction drivers
- Manage voice-of-customer (VoC) research programs, surveys, feedback loops and digital experience analytics
- Create dashboards and reports highlighting CX KPIs, trends and improvement opportunities
- Collaborate with cross-functional teams such as Operations, Digital, Planning and CX Design to translate insights into actionable enhancements
- Support persona creation, customer segmentation and journey analytics to optimize customer interactions
- Contribute to innovation projects by validating hypotheses using customer data and research findings
Experience & skills
- Hold a bachelorβs degree in Business, Analytics, Marketing or a related discipline
- Possess 2+ years of experience in customer analytics, CX research or customer insights (GCC experience preferred)
- Demonstrate a data-driven mindset and structured analytical approach
- Exhibit strong communication and stakeholder management skills
- Show ability to work cross-functionally and influence decision-making without direct authority
- Demonstrate customer-obsession mindset with a focus on improving end-to-end journeys
- Show strong attention to detail and ability to tell stories with data