Job description

The Personal Banker (Injaz - RBG - Loan DST) within the Retail Banking Group is responsible for driving sales of the full range of personal banking products to potential retail prospects while maintaining strong relationships with existing clients. The role requires achieving monthly sales targets, prospecting targeted customer segments through structured phone calls and face-to-face visits, and presenting and selling personal banking products and services in an ethical and professional manner. Additional duties include conducting micro-marketing activities such as kiosk setups and direct marketing campaigns, handling objections to facilitate product sales or payroll transfers, and ensuring end-to-end turnaround time (TAT) compliance for all customer applications with strict adherence to quality and regulatory standards. The position mandates adherence to the bank’s policies concerning product compliance, customer KYC, FATCA, AML/CTF, and third-party channel interactions. The Personal Banker must maintain updated records of all sales activities in Daily Sales Reports and CRM systems, participate actively in team huddles, training sessions, compliance and fraud prevention programs, and uphold the highest levels of ethics, integrity, and governance by escalating any breaches to senior management as necessary.