Job description

TDRA policies shape almost everything in this Manager, Customer Registration role, covering both mobile and POS registration across every sales point. Compliance monitoring runs constantly here, with operational efficiency tracked and enhancements recommended to keep quality and consistency high across registration requirements. You develop and drive the Mobile registration digital transformation strategy and roadmap, leading regulation and system updates that meet TDRA mobile registration policy requirements. Communicating TDRA mobile registration policies throughout the organization keeps every sales point compliant, while training programs on TDRA RRMC 2.1 policies and exceptions get designed and delivered to sales agents. Issues get analyzed and corrective plans created in coordination with TDRA and other authorities, preventing violations before they escalate. Daily registration issues and complaints arrive from sales points, contact centers, and social media, all needing timely resolution and consistent service quality. Reports go to TDRA and security agencies regularly, and public prosecution letters related to mobile registration get investigated and answered, sometimes representing Etisalat directly. POS Registration projects under TDRA get directed alongside teams maintaining system controls, with customer registration support processes organized to lift satisfaction. Digital tools and new processes get rolled out to boost efficiency and service quality, expanding renewal channels and building a more user friendly customer experience along the way.