Job description

The Manager Issuance in QNB – Qatar, Operations Division, is responsible for assisting the Issuance for Import L/Cs by ensuring timely and seamless processing of transactions and activities within trade finance operations to deliver the highest level of customer service quality while mitigating related financial and operational risks. The role complies with all relevant policies and procedures to enable timely identification and resolution of processing errors, duplicate processing and suspicious transactions, implements KPIs and best practices for the Issuance (LCs) function, acts within delegated authority limits, promotes cost consciousness and productivity, and provides efficient Import L/C issuance services to internal customers to enhance external customer satisfaction. Core duties include building strong relationships with related departments, providing technical support on Import L/C transactions, maintaining activities per SLAs to improve turnaround time, handling Import Letters of Credit with strict compliance to Group policies, procedures and International Chamber of Commerce Rules, verifying accuracy of all transactions before authorizing, authorizing opening, amendment and cancellation within credit policy limits, verifying SWIFTs related to Import L/Cs, supervising officers in the Issuance unit, producing periodic reports on issued and outstanding Import L/Cs and margins for management monitoring, liaising within and outside the department to improve service quality, recommending policy/procedure enhancements for issuance and monitoring, and negotiating complex L/C terms for sight, usance, transferable and back-to-back credits. Learning and knowledge responsibilities include enhancing professional development, keeping abreast of ICC/UCP changes and updating staff, regularly assessing team performance, resolving unresolved staff grievances, and maintaining high confidentiality standards to safeguard commercially sensitive information. The position contributes to QNB’s operating excellence by aligning issuance processes with risk mitigation, customer satisfaction, and internal governance requirements.