QNB Group (Qatar National Bank)
Manager Issuance (Qatarization)
- Permanent
- Doha, Qatar
- Experience 5 - 10 yrs
Job expiry date: 30/11/2025
Job overview
Date posted
16/10/2025
Location
Doha, Qatar
Salary
QAR 20,000 - 30,000 per month
Compensation
Job description
The Manager Issuance in QNB – Qatar, Operations Division, is responsible for assisting the Issuance for Import L/Cs by ensuring timely and seamless processing of transactions and activities within trade finance operations to deliver the highest level of customer service quality while mitigating related financial and operational risks. The role complies with all relevant policies and procedures to enable timely identification and resolution of processing errors, duplicate processing and suspicious transactions, implements KPIs and best practices for the Issuance (LCs) function, acts within delegated authority limits, promotes cost consciousness and productivity, and provides efficient Import L/C issuance services to internal customers to enhance external customer satisfaction. Core duties include building strong relationships with related departments, providing technical support on Import L/C transactions, maintaining activities per SLAs to improve turnaround time, handling Import Letters of Credit with strict compliance to Group policies, procedures and International Chamber of Commerce Rules, verifying accuracy of all transactions before authorizing, authorizing opening, amendment and cancellation within credit policy limits, verifying SWIFTs related to Import L/Cs, supervising officers in the Issuance unit, producing periodic reports on issued and outstanding Import L/Cs and margins for management monitoring, liaising within and outside the department to improve service quality, recommending policy/procedure enhancements for issuance and monitoring, and negotiating complex L/C terms for sight, usance, transferable and back-to-back credits. Learning and knowledge responsibilities include enhancing professional development, keeping abreast of ICC/UCP changes and updating staff, regularly assessing team performance, resolving unresolved staff grievances, and maintaining high confidentiality standards to safeguard commercially sensitive information. The position contributes to QNB’s operating excellence by aligning issuance processes with risk mitigation, customer satisfaction, and internal governance requirements.
Required skills
Key responsibilities
- Comply with all relevant policies and procedures to identify and resolve processing errors, duplicate processing, and suspicious transactions, avoiding financial/reputational loss.
- Implement KPIs and best practices for the Manager, Issuance (LCs) role and act within delegated authority limits.
- Promote cost consciousness, efficiency and productivity to minimize cost, avoid waste, and optimize benefits for the bank.
- Provide adequate and efficient Import L/C issuance services to internal customers to support improved external customer satisfaction.
- Build and maintain strong relationships with related departments to achieve Group goals and objectives.
- Provide technical support and assistance on Import L/C issuance transactions and assist customers with product queries.
- Maintain activities in accordance with SLAs with internal departments/units to improve turnaround time.
- Ensure handling of Import Letters of Credit with strict compliance to Group policies, procedures, and ICC/UCP rules.
- Verify accuracy of all transactions prior to authorization to secure QNB’s and clients’ positions.
- Authorize opening, amendment, and cancellation of letters of credit within credit policy limits.
- Verify SWIFT messages for transactions related to Import Letters of Credit.
- Supervise officers within the Import Letters of Credit Issuance unit.
- Provide periodic reports of issued and outstanding Import L/Cs and margins to the Assistant Manager Issuance for workflow and income monitoring.
- Liaise within and outside the department to improve service quality for Import L/Cs.
- Recommend changes and improvements to policies and procedures for L/C issuance and monitoring.
- Negotiate and deal with complex L/C terms for sight, usance, transferable and back-to-back credits.
- Enhance professional development of self and others; keep staff updated on ICC/UCP changes relevant to Import L/C issuance.
- Hold meetings with direct reports to assess individual and departmental performance; resolve unresolved staff grievances decisively.
Experience & skills
- Bachelor degree (University Graduate preferred) with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (related field).
- At least 6 years of relevant experience, preferably within a highly rated international bank or Foreign Trade Operations.
- Knowledge of International Chamber of Commerce rules and UCP pertaining to Import L/Cs issuance.
- Experience in verifying and authorizing Import L/C transactions (opening, amendment, cancellation) within credit policy limits.
- Proficiency in verifying SWIFT messages related to Import Letters of Credit and preparing periodic issuance/margin reports.
- Ability to negotiate complex L/C terms (sight, usance, transferable, back-to-back) and recommend policy/procedure improvements.
- Demonstrated capability to supervise issuance officers, maintain SLAs, and liaise across departments to improve service quality.
- Strong commitment to confidentiality and to mitigating financial and operational risks in trade finance operations.
