Amazon
Senior Technical Account Manager, Enterprise Support
- Permanent
- Dubai, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 30/11/2026
Job overview
Date posted
16/10/2026
Location
Dubai, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
30/11/2026
Job description
Large enterprises across the MENAT region come to AWS Enterprise Support for help getting the most out of Compute, Storage, Database, Big Data, AI/ML, Networking and Serverless services. Working from Dubai, the Senior Technical Account Manager acts as their technical leader and carries the voice of the customer back to AWS product teams. Technical cloud strategies that drive adoption are yours to shape and carry out. Conversations with senior leadership cover operational excellence, cloud maturity, support and risk management, while day-to-day attention goes to keeping environments healthy and trimming cost and complexity. Reviews of service disruptions, monthly and quarterly metrics and pre-launch planning recur throughout the year. Alongside AWS Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers, the role helps customers solve problems as they migrate workloads to the cloud. At least 10 years in technical roles spanning distributed systems, cloud architecture, software development, platform engineering, data and analytics or AI/ML is required, along with customer-facing experience. Familiarity with foundation models, inference infrastructure, agentic systems, GPU compute, MLOps, EKS, ECS, Kubernetes, Terraform, CloudFormation or CDK will count in your favour.
Required skills
Key responsibilities
- Shape and execute technical cloud strategies that drive customer adoption and use of AWS services
- Design solutions with customers using AWS best practices and provide strategic technical guidance
- Champion customer interests as their advocate and voice of the customer to AWS product teams
- Maintain operationally healthy AWS environments while reducing cost and complexity
- Cultivate trusted relationships with customers to understand their business needs and technical challenges
- Lead technical discussions with senior leadership on incidents, trade-offs, operational excellence and risk management
- Engage stakeholders ranging from developers to C-suite executives
- Partner with AWS Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers
- Uncover opportunities for customers to gain additional value from AWS
- Deliver detailed reviews of service disruptions, monthly and quarterly metrics and pre-launch planning
- Resolve a wide range of technical problems as customers migrate workloads to the cloud
Experience & skills
- Bring 10+ years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure or platform engineering, data and analytics or AI/ML
- Offer experience in a customer-facing technical role such as technical account manager, solutions architect, consultant or support engineer
- Troubleshoot operational issues across a combination of compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics and security
- Communicate effectively and drive technical discussions with both engineering teams and executive stakeholders
- Understand distributed systems design and implementation (preferred)
- Apply knowledge of large scale automation and workflow management (preferred)
- Have professional experience with AWS services or equivalent cloud platforms such as Azure or GCP (preferred)
- Show experience with AI/ML workloads such as foundation models, inference infrastructure, agentic systems, accelerated compute or MLOps (preferred)
- Work with container orchestration (EKS, ECS, Kubernetes), serverless architectures and infrastructure as code (Terraform, CloudFormation, CDK) (preferred)