Job description

The role is responsible for delivering high-quality mobility and VIP technical support across du’s executive and operational environment. This includes planning daily and weekly workloads, mapping resources to ensure KPI achievement, and producing detailed weekly and monthly operational and agent performance reports. The engineer handles complex VIP software and hardware requirements, coordinates timely upgrades for senior management to avoid business disruption, and monitors escalation workflows to safeguard service quality and response times. The position works closely with internal teams to maintain optimal desktop network performance and resolve issues affecting executive users. Strong telecom infrastructure knowledge, leadership capability, and bilingual communication are essential.