Job description

The Market Fulfilment Unit Manager (Retail Logistics and Goods Flow Operations) at IKEA Kuwait is responsible for leading and developing the Unit Management Team to achieve organizational goals by delivering an efficient, profitable, and customer-focused logistics operation. The role ensures the overall execution of market central fulfillment priorities, including managing goods flow management processes to maintain optimal stock replenishment across all customer meeting points while delivering an excellent customer service fulfillment experience. The position involves overseeing end-to-end supply chain operations within the Market Fulfilment Unit (MFU), including goods receiving, warehouse operations, distribution planning, and home delivery logistics. The manager ensures delivery staging and loading processes are executed according to established working methods and routines, while contributing to the store business plan and logistics action planning with relevant goods flow insights. The role requires sales space allocation for external range articles, ensuring efficient picking and assignment for home delivery racking. The manager is responsible for maintaining high goods availability at the lowest possible cost through cost optimization and efficient inventory management. Additionally, the role includes ensuring compliance with IKEA code of conduct, internal regulations, and local legislation related to health and safety compliance, security policy compliance, and environmental sustainability. The position contributes to sustainability strategy implementation, reducing environmental impact, and achieving long-term profitability. The manager plays a key role in team management, succession planning, and people development while fostering a strong organizational culture aligned with IKEA values. The role also involves active participation in the country management team, driving digital transformation initiatives, ensuring cross-functional collaboration, and maintaining integration with stakeholders to achieve business objectives and operational excellence in a retail logistics environment.