Job description

The role of Partnership Manager – Insurance Ecosystem is responsible for leading the development and management of a comprehensive ecosystem of value-added partners designed to enhance the customer journey across insurance products including Motor, Home, Medical, Travel, and other retail insurance lines. The position focuses on identifying, evaluating, onboarding, and managing strategic partners such as repair workshops, home service providers, travel platforms, health service providers, digital apps, fintechs, wellness programs, and lifestyle partners that complement insurance offerings. The mandate includes developing partnership proposals, defining commercial terms and value propositions aligned with Orient Insurance’s product strategy, negotiating contracts and partnership agreements with a focus on commercial viability and regulatory compliance, and integrating partners into insurance propositions through close coordination with product, claims, IT, marketing, legal, and operations teams. The role contributes directly to creating differentiated customer experiences, improving customer retention, and driving new revenue opportunities through ecosystem integration. It also involves monitoring partner performance using KPIs, service levels, and customer satisfaction metrics, conducting periodic business reviews, researching and mapping ecosystem partners across the UAE and GCC, staying informed on emerging technologies, platforms, and consumer trends relevant to insurance value-added services, and providing regular performance and pipeline updates to senior management.