Key responsibilities

• Plan and develop new low latency Terrestrial and Submarine capacity products/features to ensure product relevance and meet changing market needs to support Artificial Intelligence (AI) requirements.
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Direct and manage project development from beginning to end. Develop full-scale project plans and associated communications documents.
• Identify and manage project dependencies and critical path. Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Ensure project deliverables meet quality standards and are completed on time and within budget.
• Maximize the capacity service investment efficiency through partnership, monetizing assets and entitlement exchange.
• Manage cost structure (internal & external), product profitability and customer value.
• Plan and develop collaboration & partnership agreement with partners to enhance products/features & coverage to ensure product relevance and meet changing market needs.
• Regularly monitors implementation timelines, resource availability and Network Service quality against target levels and trigger corrective action where necessary.
• Coordinate with internal stakeholders to ensure infrastructure development to meet customer demand.
• Ensure compliance to Code of Practice and continuously engage regulatory team to review the regulatory parameters imposed on the product.
• Ensure the regular management update on the implementation progress and timelines.
• Ensure comprehensive documentation, systems and processes are developed. Continuously optimize such processes with the objective of increasing internal efficiencies and enhancing the customer experience.
• Ensure that mechanisms are in place to measure and track performance for product related KPI’s.
• Develop functional specifications to initiate and co-ordinate projects with departments and related stakeholders for enhancement of Automation Systems infrastructure.
• Responsible as a digital architect to build/continuously enhance the capabilities/frameworks to build new and innovative solutions/services.
• Develop/Architect solutions/services beyond standard product offerings to address wider customers’ requirements (platforms, vertical solution, managed services and hybrid products/third party services solutions).
• Collaborate with Vendors, Technology & IT teams to build/architect Services that fulfill customer needs/ requirements and deliver the right customer experience.
• Own the design/development/implementation (buy-in) of fulfillment/delivery and support processes for all launched Services and strive to enhance customer experience.
• Develop, jointly with technology teams, the RFP/RFI/RFQ documents and decide on vendors/partners selection.