Job description

Enterprise processes get redesigned before any technology, automation or AI gets layered on top, and that sequencing sits at the heart of this Process Lead position. You work across business functions to strip out unnecessary work, simplify complex processes and translate improved operating models into requirements that Product and Engineering teams can build against. Existing processes get assessed using data such as volume, effort, cost, cycle time and rework, with current workflows, approvals, controls and handoffs mapped in detail. Unnecessary processes, administrative activities and approval layers get identified and challenged directly. Target operating models get redesigned around what should be eliminated, simplified, moved to self-service, automated or supported by AI. Expected operational and financial benefits get quantified before implementation begins. Redesigned processes translate into clear Product and Engineering requirements, with operational KPIs defined and results measured once changes go live. Finance, HR, Procurement, Legal and IT specialists all get engaged as partners throughout the process. Senior stakeholders and existing ways of working get challenged constructively wherever the data points that way.