Job description

The Service Delivery Manager - Drilling Services operates within the Oilfield Services business of Baker Hughes, delivering intelligent and connected technologies to monitor and control energy extraction assets. The role is responsible for managing service delivery for an assigned geographical area and portfolio of drilling products and services, ensuring maximization of short- and long-term revenue, profit, and cash collection opportunities. The position involves enabling flawless execution, ensuring on-time delivery, maintaining contract adherence, and overseeing operational performance across assigned jobs. The Service Delivery Manager collaborates with sales and commercial teams and directly engages with customers to understand activity forecasts including volume and complexity. Responsibilities include assigning resources aligned with forecasted operational demand, developing Quality plans aligned with job cycle process requirements, and ensuring teams understand contracts and quotations to optimize contract harvesting and financial outcomes. The role also involves overseeing budget and P&L performance for the assigned area, managing operational execution, and ensuring adherence to Baker Hughes non-negotiables and cultural pillars. The Service Delivery Manager is responsible for team development through competency frameworks, training programs, and future career planning initiatives. The role requires experience in drilling services operations, service delivery execution, full job cycle process management, Saudi market experience, and leadership in high-performance operational environments.