
Baker Hughes GCC
Service Delivery Manager - Drilling Services
- Permanent
- Dhahran, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 21/05/2026
Job overview
Date posted
06/04/2026
Location
Dhahran, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Job description
The Service Delivery Manager - Drilling Services operates within the Oilfield Services business of Baker Hughes, delivering intelligent and connected technologies to monitor and control energy extraction assets. The role is responsible for managing service delivery for an assigned geographical area and portfolio of drilling products and services, ensuring maximization of short- and long-term revenue, profit, and cash collection opportunities. The position involves enabling flawless execution, ensuring on-time delivery, maintaining contract adherence, and overseeing operational performance across assigned jobs. The Service Delivery Manager collaborates with sales and commercial teams and directly engages with customers to understand activity forecasts including volume and complexity. Responsibilities include assigning resources aligned with forecasted operational demand, developing Quality plans aligned with job cycle process requirements, and ensuring teams understand contracts and quotations to optimize contract harvesting and financial outcomes. The role also involves overseeing budget and P&L performance for the assigned area, managing operational execution, and ensuring adherence to Baker Hughes non-negotiables and cultural pillars. The Service Delivery Manager is responsible for team development through competency frameworks, training programs, and future career planning initiatives. The role requires experience in drilling services operations, service delivery execution, full job cycle process management, Saudi market experience, and leadership in high-performance operational environments.
Required skills
Key responsibilities
- Manage service delivery for assigned area and drilling services portfolio ensuring flawless execution, on-time delivery, contract adherence, and optimization of revenue, profit, and cash collection opportunities across assigned jobs
- Collaborate with sales and commercial teams and directly interact with customers to understand activity forecasts including volume and complexity while aligning operational resources with business demand
- Ensure flawless execution and on-time delivery by assigning appropriate personnel, equipment, and operational resources aligned with forecasted activity and job cycle process requirements
- Develop and implement Quality plans in line with job cycle process and operational standards to ensure service delivery excellence and customer satisfaction
- Ensure operational teams fully understand contracts, quotations, and scope requirements for assigned job portfolio to maximize contract harvesting and ensure accurate billing and cash collection
- Oversee budget management and P&L responsibility for assigned operational area including revenue tracking, cost management, and financial performance optimization
- Ensure all activities are carried out according to Baker Hughes non-negotiables, operational standards, and cultural pillars to maintain compliance and operational excellence
- Develop team capability through competency frameworks, training programs, and career development plans while managing workforce performance and supporting operational growth initiatives
Experience & skills
- Hold Bachelor's degree in relevant discipline supporting drilling services, oilfield services, or energy operations environments
- Possess minimum 5 years experience in operations within drilling services including service delivery, operational execution, and job cycle process management
- Demonstrate experience managing full job cycle process including planning, execution, quality assurance, contract adherence, and service delivery performance
- Demonstrate experience managing service delivery operations including resource allocation, operational planning, and customer service management within drilling services
- Possess experience overseeing budget and P&L responsibilities including revenue management, cost control, and financial performance tracking
- Demonstrate strong leadership experience managing operational teams, competency development, training programs, and workforce planning
- Demonstrate experience collaborating with sales and commercial teams and interacting directly with customers to support forecasting and operational planning
- Possess mandatory Saudi market experience including operational knowledge of local drilling services environment and customer requirements