IHG Hotels & Resorts MENA
Front Office Manager – Luxury Hotel
- Permanent
- Al Kuwait City, Kuwait
- Experience 2 - 5 yrs
Job expiry date: 20/04/2026
Job overview
Date posted
06/03/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
20/04/2026
Job description
The Front Office Manager is responsible for leading all front-facing operations of a luxury hotel, ensuring seamless guest experiences, high-quality service, and efficient operational performance. The role emphasizes leadership, operational excellence, guest satisfaction, and alignment with brand standards.
Required skills
Front Office operations management
Guest relations and VIP handling
Team leadership and staff development
Operational planning and manpower management
Check-in/check-out and billing processes
Cash handling and financial compliance
Cross-departmental collaboration
Guest satisfaction monitoring and service recovery
PMS software proficiency (Opera or similar)
Reporting, forecasting, and performance analysis
Key responsibilities
- Provide overall leadership and direction for Front Office operations including Reception, Guest Relations, Concierge, Bell Desk, and Telephones
- Ensure flawless check-in and check-out processes in line with brand standards
- Lead, mentor, and develop Front Office team to promote a high-performance, guest-centric culture
- Manage VIP arrivals, special guests, and service recovery situations with professionalism
- Monitor guest satisfaction metrics, reviews, and quality audits; implement continuous improvement initiatives
- Prepare duty rosters, manage manpower planning, and control payroll expenses
- Oversee cash handling, billing accuracy, and compliance with financial procedures
- Collaborate with Housekeeping, Engineering, Sales, Revenue, and Security departments
- Ensure compliance with brand standards, SOPs, health & safety regulations, and data privacy
- Prepare operational reports, forecasts, and performance analyses for senior management
Experience & skills
- Proven experience in Front Office management within a four- or five-star hotel
- Strong leadership and people management skills with the ability to inspire and influence teams
- In-depth knowledge of Front Office systems such as Opera PMS
- Excellent guest engagement, decision-making, and problem-solving skills
- Strong financial awareness including room revenue, upselling, and cost control
- Excellent communication skills in English; Arabic language advantageous
- High standards of professionalism, grooming, and presentation
- Ability to thrive in a fast-paced, high-expectation hospitality environment
- Hospitably or hotel management qualifications highly desirable