Job description

The Service Advisor role at Al-Futtaim Private Company LLC is a customer-facing position within the automotive dealership Service and Bodyshop operations across the UAE. The role serves as the primary link between customers and the workshop, ensuring a seamless service experience from vehicle drop-off through repair execution to final delivery. The Service Advisor is responsible for accurately capturing customer concerns, preparing repair orders, providing clear job explanations and cost estimates, coordinating with workshop teams, monitoring job progress, securing approvals for additional work, and proactively communicating service status updates. The role contributes directly to achieving service revenue targets, maintaining dealership and principal brand standards, and delivering high levels of customer satisfaction. The position requires strong technical understanding of vehicle systems, proficiency in dealership service processes, use of ERP systems and MS Office, participation in dealer clinic activities, and continuous learning through certification and skill assessments in alignment with Al-Futtaim values and operational standards.