Key responsibilities

• Support the achievement of annual store sales targets through team performance and operational excellence.
• Ensure proper store coverage and scheduling to maintain high levels of customer service.
• Conduct store operations audits to enforce compliance with standard operating procedures.
• Oversee after-sales processes and ensure adherence to repair/return policies.
• Address customer needs and complaints, ensuring exceptional service and identifying future customer requirements.
• Maintain visual merchandising standards according to brand policies.
• Ensure accurate promotions and pricing aligned with company standards.
• Generate and analyze sales reports to maximize stock potential and monitor performance of collections.
• Execute store operations including cash handling, inventory management, and record keeping.
• Ensure compliance with loss prevention, fraud, and theft prevention standards.
• Maintain store interior and exterior cleanliness and adherence to company and brand standards.
• Direct team adherence to SOPs and store appearance guidelines.
• Perform cashier duties as required.