Landmark Group
Store Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 16/05/2026
Job overview
Date posted
01/04/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
16/05/2026
Job description
The Store Manager for Home Box in the UAE is responsible for overseeing all aspects of store operations to achieve high customer satisfaction, sales performance, and operational efficiency. The role includes implementing effective resource planning, training staff on customer service, product knowledge, and selling skills, monitoring customer service standards, handling complaints, achieving revenue targets, optimizing productivity metrics, managing expenses, and interpreting sales and profit reports. The Store Manager ensures compliance with SOPs, company policies, employment laws, and visual merchandising standards. The role involves managing stock and inventory, point of sales activities, cash transactions, and seasonal forecasts. Additionally, the Store Manager leads and develops the store team, communicates expectations, provides performance feedback, facilitates staff welfare, oversees training and induction programs, and drives motivation and succession planning.
Required skills
Key responsibilities
- Ensure effective resource planning for customer service
- Train store staff on customer service, product knowledge, and selling skills
- Implement high customer service standards within the store
- Assess customer service and take corrective actions based on mystery shopping feedback
- Achieve store revenue targets and sales productivity metrics
- Monitor and control store expenses, including overtime, stock, and consumables
- Interpret operational profit and sales reports to improve under-performing areas
- Monitor daily and weekly sales performance and communicate feedback to managers and staff
- Ensure accurate stock and inventory management, including stock ageing and space optimization
- Oversee point of sales activities, customer orders, payments, returns, and feedback collection
- Ensure compliance with company policies, employment laws, and internal procedures
- Manage cash transactions and perform regular store audits
- Monitor local trading patterns, competitor activity, and market trends
- Maintain high standards of visual merchandising, window and in-store displays
- Prepare and review store reports on sales, commercial profit, and stock
- Execute price revisions and maintain store security and asset protection
- Plan for seasonal peaks and promotional events when preparing forecasts and staff rosters
- Communicate store expectations and priorities to staff and provide regular performance feedback
- Conduct in-store training, enrol staff in Learning & Development courses, and support new recruit induction
- Monitor staff welfare and resolve complaints
- Drive motivation and development of store associates and ensure succession planning
Experience & skills
- Graduate or Post Graduate degree
- Good knowledge of retail processes and industry
- Experience in merchandising, stock management, and inventory processes
- Result-oriented with strong teamwork and collaboration skills
- Effective communication, proactiveness, flexibility, and leadership abilities
- Proficient in coaching and mentoring store staff
- Customer service orientation with ability to ensure high-quality experiences