Job description

The M365 Cloud Solution Architect role (Job number 1891416) is an Individual Contributor within the Customer Success profession and Cloud Solution Architecture discipline, based across Multiple Locations in Saudi Arabia (+2 more locations), with a work site expectation of 2 days/week in-office and travel of 0–25%, and Full-Time employment. The position sits within Small Medium Enterprises and Channel (SME&C), a high-growth, AI-powered global sales organization uniting Small Medium Business, Corporate, Strategy, and Partner teams to drive customer success and technology adoption through AI and an extensive partner ecosystem. The architect serves as a trusted advisor focused on Adoption and Change Management and business value through AI Transformation, leading architectural design and engaging business and technical decision makers to drive intent and sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. The role drives alignment with partners and internal technical and sales teams to identify growth opportunities, develop tailored solutions, and enable business value realization; uses Copilot prompt engineering and agent-building expertise to drive AI at scale; and provides Customer/Partner Insights as feedback to Microsoft teams, including Product Groups, to enable continuous improvement. Responsibilities include enabling a seamless, connected experience that fosters satisfaction, loyalty, and long-term value; engaging in communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to accelerate customer AI transformation; acting as the voice of the customer by proactively sharing insights, feedback, and success stories; and maintaining continuous, self-directed learning in Copilot Chat, Agents, M365 Copilot, business value realization, and Adoption and Change Management aligned to Customer Success Unit priorities and corporate initiatives. Additional information for CSA Copilot includes being the focal point between Microsoft and customers/partners for M365 Copilot adoption (including end-user adoption per BU), delivering Microsoft services for Copilot through Unified Support contracts, demonstrating M365 Copilot insights and dashboards to showcase usage trends and business impact, providing advisory on Adoption and Change Management Plans (executive sponsorship, end-user targeting, content and activities), conducting training sessions, use-cases and CxO-specific support, and leading extensibility scenarios (envisioning, design sessions, scoping for pilot, PoC, or handover for implementation). The role also supports unblocking technical issues by working with Product Group, providing feedback and product insights, supporting Customer Success Club and MW events by delivering sessions and acting as a subject matter expert, demonstrating effective balance between business (adoption and change management) and technical acumen on Copilot and agents, communicating with diverse audiences (especially CxOs) with strong presentation skills, leading and motivating technical communities as a public speaker, and effectively recognizing and adapting to change in a constant learning mode. Required qualifications include a Bachelor’s degree in Computer Science or equivalent; a proven track record planning, deploying, operating, and optimizing M365 solutions; skills in Change Management, transformation, trusted advisory, and customer focus to influence M365 Consumption/Adoption; Journey Mapping skills as a M365 Copilot subject matter expert with ability to design customer solutions and lead presentations, demonstrations, and design thinking workshops with BDMs and ITDMs; and subject matter expertise in at least three of: Large scale Microsoft 365, M365 Security and compliance, Copilot for M365, Copilot Chat, Copilot Agent, Agents creation and governance (minimum through M365, Copilot Studio), Copilot Studio, M365 Apps (especially Teams, VIVA), Teams deployment, SharePoint Online & Search indexing, plus Technical Certification in Cloud (e.g., Microsoft 365 Certified, AI). Preferred qualifications include relevant experience in systems development, network operations, software support, and IT consulting; a proven track record of building relationships with senior IT and business decision makers; the ability to explain complex topics to technical and business decision makers; exceptional verbal and written communication skill and fluency in English and any of French, German, Italian, Spanish; relationship building with BDM and senior IT executives in large or highly strategic accounts with experience managing stakeholder relationships and leading value proposition conversations to reach consensus on solutions/projects; the ability to work with different cultures and customers; passion for new innovative technology and customer transformation; and no other constraints noted. Benefits/perks may include industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect. Microsoft is an equal opportunity employer and provides reasonable accommodations during the application process.