Job description

Credit cards, Balance Transfer and Easy Cash are the products this Senior Relationship Officer sells for Mashreq's Retail Banking Group, working full time from the office within a call centre setting. Most sales happen over the phone, though direct customer meetings are part of the mix too. Each conversation starts with understanding what the customer needs, then matching the right card or balance-building product to their profile. Sales, revenue and productivity targets set the pace. Documentation has to be accurate and in line with internal policy and regulatory guidelines. Team Leaders, Product Managers and inbound and outbound management are your regular contacts for follow-up. Problems get solved in real time, whether with customers or between telesales and other units, and recurring issues feed process improvement recommendations. Expect to bring 1 to 2 years in a similar environment, ideally with a practical marketing background, plus a university degree.