Key responsibilities

• Drive mutual understanding of Adobe’s industry-leading capabilities and evangelise how those capabilities build long-term value for the customer across various customer business units and organisations
• Develop and maintain a roadmap with the customer to drive value realization and growth in the adoption of Adobe solutions
• Build and use relationships within Adobe to solve very complex customer problems, including working with product teams to improve solutions
• Apply situational awareness of engagement challenges, trends, and opportunities and communicate accordingly
• Coordinate customer engagements involving various project teams daily, manage project plans, and ensure delivery alignment
• Serve as the main contact for the customer from presales through engagement, interacting at all levels within Adobe and the customer organization
• Help customers understand Adobe’s capabilities and the transformative power of digitization across their own customer’s lifecycle
• Partner with customers to understand their business objectives and requirements and deliver in the context of a statement of work
• Elevate and encourage your team through caring, effective leadership
• Ensure strong governance, communication, and collaboration with customer teams and internal Adobe teams, including the alignment with the Adobe Governance Framework, ensuring resourcing, forecasting, backlog, and reporting are consistent
• Continually manage customer expectations, manage scope, and identify/mitigate risks
• Apply Adobe’s services methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working
• Achieve customer happiness through successful delivery of defined scope and successful realization of key business objectives and metrics