Job description

ZenHR runs an AI powered HR software platform that covers the full HR value chain from acquire to retire, and within that business the Earned Wage Access product needs someone to grow and manage it directly across the MENA region. This EWA Business Development Manager role serves as the primary point of contact for all active EWA customers, responsible for long term satisfaction and success. You will build and maintain strong relationships with existing customers while identifying opportunities to expand EWA adoption across their organizations. Acting as the internal connector across departments keeps EWA related initiatives, customer needs, and operational processes aligned. The EWA solution gets presented to prospective and existing customers to demonstrate its value and support business growth. Portfolio management covers engagement, retention, and product utilization across the existing EWA customer base, backed by usage reports, customer insights, and sales pipeline analysis prepared for business planning. Sales, Customer Success, Product, Operations, Finance, and Marketing teams all become close collaborators in enhancing the EWA customer experience. Customer challenges get identified and resolved with appropriate solutions and timely follow through, and adoption metrics get monitored continuously to shape recommendations that improve product performance. ZenHR and the EWA product get represented at customer meetings, industry events, and business forums along the way.