Amazon Web Services (AWS) Middle East
IT Support Technician
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Report job as expired
Job expiry date: 05/07/2025
Job overview
Date posted
21/05/2025
Location
Dubai, United Arab Emirates
Salary
AED 10,000 - 15,000 per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
05/07/2025
Job description
At Amazon, the IT Support Technician plays a vital role within the Operations ā Fulfillment Centre and Logistics unit, reporting to the IT Manager. This hands-on role is responsible for maintaining and improving the site's IT infrastructure and supporting a wide range of IT systems and hardware. As the face of IT for internal customers, this technician delivers proactive technical support and ensures all infrastructure is operating at peak performance. The role includes on-site responsibilities as well as remote support coverage for additional Amazon facilities.
Required skills
Key responsibilities
- Ensure Health & Safety compliance in all IT activities
- Install, maintain and support IT hardware and infrastructure
- Manage IT assets and maintain accurate inventory records
- Coordinate with third-party vendors and suppliers for asset handling
- Communicate technical issues clearly to contractors and external suppliers
- Optimize IT infrastructure availability through preventive maintenance
- Provide technical input for site-specific projects and initiatives
- Conduct trials and testing for end-user equipment
- Support senior engineers on larger technical projects
- Work in shifts and adapt to changing work schedules
Experience & skills
- CompTIA A+ certification or equivalent
- CompTIA Network+, CCNA or Linux (Redhat) certification preferred
- 2+ years of experience supporting Windows, Mac, or Linux in a corporate setting
- Experience in asset and inventory management
- Strong hands-on experience in IT equipment installation and maintenance
- Ability to manage third-party vendor relationships
- Familiarity with AWS is a plus
- Excellent troubleshooting and diagnostic skills
- Willingness to work flexible shifts
