Transguard Group
Regional Manager - Facilities Management
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 09/10/2026
Job overview
Date posted
25/08/2026
Location
Dubai, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Job description
In this role you will lead the commercial, operational, and service delivery performance of assigned Hard and Soft FM contracts across the UAE region, ensuring services are delivered in line with contractual commitments, financial targets, and client expectations. You will manage the commercial and contractual performance of all assigned TFM contracts, achieving and exceeding contract profitability targets by monitoring P&L performance and implementing corrective actions. You are responsible for leading revenue planning, budgeting, and forecasting activities for all contracts within the portfolio, and ensuring accurate manpower alignment with billable positions across Hard and Soft services. Your responsibilities include overseeing the execution of Hard and Soft FM operations, ensuring compliance with statutory regulations and internal policies, and developing, reviewing, and monitoring SLAs and KPIs. You will conduct periodic audits and spot checks to validate service quality and safety compliance, and ensure accurate and effective use of CAFM systems for work order management and reporting. You are responsible for building and maintaining strong, trust-based relationships with clients through regular engagement and performance reviews, leading weekly or monthly client meetings to discuss improvement plans. In this role you will lead initial project planning including logistics, sourcing, and recruiting related to soft and hard services, identify opportunities for energy optimization, and introduce modern technologies such as IoT sensors and smart cleaning solutions to improve operational efficiency. You will also mentor Operations Managers, support bids and tender submissions with technical and operational insights, and promote sustainable FM practices aligned with UAE sustainability goals and client ESG objectives.
Required skills
Key responsibilities
- Manage the commercial and contractual performance of all assigned TFM contracts, ensuring service delivery remains within scope and approved budgets
- Achieve and exceed contract profitability targets by monitoring P&L performance and implementing corrective actions
- Lead revenue planning, budgeting, and forecasting activities for all contracts within the portfolio
- Ensure accurate manpower alignment with billable positions and proactively manage staffing costs across Hard & Soft services
- Identify and implement cost-saving initiatives that maintain or enhance service quality
- Review and submit commercial and technical proposals for renewals, variations, and ad-hoc works
- Oversee timely and accurate invoicing in coordination with Finance and Central FM teams
- Support business growth by identifying upselling opportunities and contributing to bids and tender submissions
- Oversee the execution of Hard & Soft FM operations, ensuring compliance with statutory regulations and internal policies
- Monitor resource utilization to ensure optimal deployment of manpower, equipment, and materials across sites
- Develop, review, and monitor SLAs/KPIs to ensure alignment with service delivery expectations
- Review preventive and corrective maintenance programs, ensuring timely execution and quality workmanship
- Conduct periodic audits and spot checks to validate service quality and safety compliance
- Continuously update and improve SOPs for Hard & Soft services in line with industry best practices
- Ensure accurate and effective use of CAFM systems for work order management and reporting
- Lead mobilization and demobilization activities to ensure smooth transitions within budget and timelines
- Mentor Operations Managers and identify gaps to create operational backup as required
- Build and maintain strong, trust-based relationships with clients through regular engagement and performance reviews
- Conduct routine site visits to evaluate service quality, staff performance, and compliance
Experience & skills
- Hold a Bachelor or Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering, or equivalent related to Total Facilities Management services
- Bring a minimum of 8 to 10 years or more of experience in management and service delivery of structured contracts with standard SLA/KPI applicability, including 5 years as a Manager handling multiple contracts
- Demonstrate technical knowledge of FM standards and processes
- Certification such as CFM, BICS, PMP, IOSH, NEBOSH, and membership in FM bodies such as IFMA, BIFM, or MEFMA are preferred
- Show strong knowledge of commercials and contractual P&L
- Hold a mandatory UAE driving license
- Demonstrate strong soft skills including MS Word, Excel, PowerPoint, and report writing
- Show the ability to interpret design and built drawings of MEP, structural, and architectural elements
- Demonstrate strong analytical and interpersonal skills
- Have experience managing and delivering multiple FM contracts, including both soft and hard services
- Show experience handling various types of facilities such as residential, commercial, master communities, retail, banking, shopping malls, universities, and royal palaces
- Demonstrate strong communication and interpersonal skills