QNB Group (Qatar National Bank)
Assistant Vice President Quality Assurance and Risk Assessment (Group Operations, Banking)
- Permanent
- Doha, Qatar
- Experience 10 - 15 yrs
Job expiry date: 26/03/2026
Job overview
Date posted
09/02/2026
Location
Doha, Qatar
Salary
Undisclosed
Compensation
Job description
The Assistant Vice President Quality Assurance and Risk Assessment is responsible for ensuring the adequacy and effectiveness of Group Operations risk assessment frameworks and quality control mechanisms across QNB Group. The role contributes to strategic plans and operational reviews by preparing and completing action plans, implementing production, productivity, quality, Service Level Agreements (SLAs), and customer service standards, identifying and resolving operational problems, completing audits, determining system improvements, and implementing change initiatives. The incumbent manages and implements continuous enhancement initiatives to quantitatively and qualitatively improve costs, quality, productivity, and service levels across all Group Operations units. The role includes the rollout and enforcement of Lean, Six Sigma, Change Management standards, and methodologies for Group Operations in conjunction with the Group Total Quality Management (TQM) Team. Responsibilities span shareholder and financial objectives, including KPI creation and approval, performance monitoring, annual budgeting, cost control, performance management, and quality improvement capacity building. The role ensures coordination with internal and external stakeholders, drives Voice of Customer (VOC) initiatives, ensures SLA and Critical to Quality (CTQ) adherence, leads system testing, User Acceptance Testing (UAT), go-live activities, and product enhancements, and liaises with Group IT, vendors, consultants, and senior management. The position ensures operational controls, regulatory compliance, process governance, change impact analysis, readiness assessments, mystery surveys, risk assessments, process re-engineering reviews, and corporate governance participation. The role supports international branches and subsidiaries, manages operational risks, escalates critical issues, oversees supervisory and HR-related responsibilities, and maintains high standards of banking process knowledge, regulations, and generally accepted operating practices while driving continuous improvement and operational excellence across the Group.
Required skills
Key responsibilities
- Create, approve, implement, and monitor Key Performance Indicators for performance monitoring and quality measurement across project teams and operational units
- Develop and manage group annual budgeting processes, monitor project costs, control expenses, and ensure delivery within assigned budgets, timelines, and specifications
- Drive continuous improvement initiatives to enhance cost efficiency, quality, productivity, service levels, and operational performance across Group Operations
- Develop, improve, and re-engineer operations business processes to establish effective quality controls and risk mitigation mechanisms
- Coordinate with internal user departments to formulate and implement risk assessment and quality control frameworks
- Drive Voice of Customer initiatives, analyze VOC feedback, and implement corrective and preventive actions to improve customer satisfaction and quality scores
- Ensure Service Level Agreement and Critical to Quality adherence by monitoring parameters and implementing corrective and preventive actions
- Prepare and submit periodic progress and quality reports to EVP Central Operations, EVP Operations Control, and SEVP Group Operations
- Lead system testing, User Acceptance Testing, go-live activities, and product enhancement initiatives
- Liaise with Group IT, external vendors, consultants, and internal stakeholders to implement new and improved operational processes
- Prepare and enforce project management strategies, policies, standards, and guidelines within resource, time, and budget constraints
- Conduct change impact analysis, readiness assessments, focus groups, and employee interviews to evaluate and manage change implications
- Monitor adherence to QNB quality standards through mystery surveys, risk assessments, audits, and planned or surprise checks
- Identify, log, analyze, manage, and escalate operational risks, service interruptions, and critical issues while implementing corrective actions
- Support international branches and subsidiaries in quality assurance, risk assessment, and process improvement initiatives
- Perform managerial and supervisory responsibilities including team performance management, training needs identification, and HR-related activities
Experience & skills
- Hold a Bachelor degree as a university graduate, preferably with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology
- Possess a minimum of 10 years of relevant professional experience, preferably within a highly rated international bank
- Demonstrate extensive hands-on experience in quality assurance, operations risk assessment, KPI development, process improvement, Lean, Six Sigma, and Change Management methodologies
- Exhibit strong technical knowledge of banking operations, operational controls, Service Level Agreements, Critical to Quality standards, risk assessment practices, and generally accepted operating practices
- Maintain a high level of awareness of banking regulations and industry practices and apply this knowledge to recommend improvements to products, services, systems, and processes
- Be capable of supporting corporate governance initiatives and contributing to business model development as required by senior management
- Provide mandatory documentation including Resume or CV, QID (front and back), Passport, Education Certificate, and Birth Certificate