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Engineer – Carrier Contact Center
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 27/01/2026
Job overview
Date posted
13/12/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
27/01/2026
Job description
The Engineer – Carrier Contact Center role is responsible for end-to-end monitoring, maintenance, and operational control of international submarine cable systems and carrier transmission networks across multiple cable landing stations in the UAE. The role maintains and controls submarine systems such as EIG and SMW5, supporting both marine and terrestrial international links through 24x7 hands-and-eyes operations. Responsibilities include proactive monitoring of subsea segments using PFE readings, troubleshooting and analyzing subsea cable faults including cable cuts and shunt faults, and coordinating with cable ships during fault localization and repair activities. The role supports hardware and software upgrades of submarine equipment across landing stations, coordinates with installation, testing, and commissioning teams for new submarine network expansions, and manages day-to-day incidents and planned works affecting international carrier services. Additional responsibilities include performing submarine repeater and branching unit health checks, fibre patching for restorations and migrations, transmission and loop testing, capacity upgrades, and aggregation or new installations. The role requires deep expertise in transmission technologies including OTN, OSN, SDH, DWDM, familiarity with vendor platforms such as Huawei, Nokia, Ciena, Infinera, Tyco, and ASN, and strong incident management capability under high-pressure network outage scenarios.
Required skills
Key responsibilities
- Maintain and control submarine cable systems including EIG and SMW5 across all cable landing stations
- Perform 24x7 hands-and-eyes support for marine and terrestrial international links
- Monitor PFE readings and subsea parameters to identify abnormalities proactively
- Analyze and troubleshoot subsea cable faults including cable cuts and shunt faults
- Coordinate subsea fault localization and repair activities with cable ships
- Support hardware and software upgrades for submarine transmission equipment
- Coordinate installation, testing, and commissioning for new submarine network expansion projects
- Manage day-to-day incidents and planned works for international carrier services
- Lead end-to-end testing activities with internal and external teams until resolution
- Track international carrier planned works and maintain technical calendars and trackers
- Perform submarine repeater and branching unit health checks
- Execute fibre patching for restoration, migration, and new provisioning activities
- Conduct transmission tests and loop testing as required
- Coordinate capacity upgrades, equipment aggregation, and new installations for international carrier projects
- Use trouble-ticketing systems to track incidents and resolutions
Experience & skills
- Hold a Bachelor degree in Telecommunications Engineering, Electronics and Communications Engineering, or equivalent qualification
- Possess a minimum of 8 years of experience as an ITMC or cable landing station engineer
- Demonstrate deep understanding of transmission technologies including OTN, OSN, SDH, and DWDM
- Exhibit strong knowledge of subsea cable systems and equipment such as PFE, SLTE, and SIE
- Demonstrate hands-on experience with test equipment including E1 Tester, SDH Analyser, GE Tester, Power Meter, and COTDR
- Show familiarity with Huawei, Nokia, Ciena, Infinera, Tyco, and ASN transmission platforms
- Demonstrate good understanding of IP technologies
- Exhibit proficiency in MS Office tools including Excel, Visio, PowerPoint, and Project
- Demonstrate experience using trouble-ticketing systems
- Be fluent in written and spoken English
- Demonstrate ability to work under pressure and manage network crises and emergencies