Job description

The Engineer – Carrier Contact Center role is responsible for end-to-end monitoring, maintenance, and operational control of international submarine cable systems and carrier transmission networks across multiple cable landing stations in the UAE. The role maintains and controls submarine systems such as EIG and SMW5, supporting both marine and terrestrial international links through 24x7 hands-and-eyes operations. Responsibilities include proactive monitoring of subsea segments using PFE readings, troubleshooting and analyzing subsea cable faults including cable cuts and shunt faults, and coordinating with cable ships during fault localization and repair activities. The role supports hardware and software upgrades of submarine equipment across landing stations, coordinates with installation, testing, and commissioning teams for new submarine network expansions, and manages day-to-day incidents and planned works affecting international carrier services. Additional responsibilities include performing submarine repeater and branching unit health checks, fibre patching for restorations and migrations, transmission and loop testing, capacity upgrades, and aggregation or new installations. The role requires deep expertise in transmission technologies including OTN, OSN, SDH, DWDM, familiarity with vendor platforms such as Huawei, Nokia, Ciena, Infinera, Tyco, and ASN, and strong incident management capability under high-pressure network outage scenarios.