Job description

The Assistant Reservation Manager role at Novotel Makkah Thakher City is a full-time, permanent position within the Sales & Marketing department of the hotel, part of the globally recognized Accor network which encompasses over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. The role is based in Makkah, Saudi Arabia, and focuses on ensuring that every guest’s interaction with the hotel begins with a seamless, welcoming, and exceptional reservation experience. The position is integral to optimizing hotel revenue through strategic room allocation, effective up-selling, and accurate reservation management. The Assistant Reservation Manager is responsible for handling and processing all guest room reservation requests, managing rooming lists, entering guest information into Opera or related hotel property management systems, and ensuring that all data is meticulously updated and verified. In addition, the role requires detailed knowledge of hotel facilities and services to provide accurate recommendations and respond to guest inquiries and special requests. Beyond operational duties, the position supports broader sales and marketing objectives, contributing to occupancy targets, revenue performance, and the promotion of Accor’s brand standards. The Assistant Reservation Manager also engages with Accor’s structured learning programs through the Academies, participates in corporate social responsibility initiatives such as Planet 21, and benefits from access to the employee benefit card, offering discounted rates at Accor hotels worldwide. The role emphasizes a guest-centric approach, requiring exceptional interpersonal skills, attention to detail, and the ability to proactively enhance the guest experience from the first point of contact, thereby reinforcing the hotel’s reputation for excellence and responsible hospitality.