Key responsibilities

• Establish an appropriate and cost-effective IT and application strategy for each business unit to support growth plans.
• Provide leadership across teams including Business and System Analysts, Solution Architects, Software Engineers, and Application Support.
• Develop and maintain working relationships with C-level executives and department heads, acting as the single point of contact for IT matters.
• Provide strategic direction to teams for annual work programs and monitor business cases for cost-effectiveness.
• Ensure service level objectives are agreed, conduct service reviews, manage escalations, and ensure business continuity plans.
• Provide business requirements to IT Strategy & Enterprise Architecture to align with IT Strategy in technology selection and design.
• Monitor project milestones, costs, risks, and resolve escalations to ensure successful IT delivery.
• Support build-versus-buy decisions, sourcing of best-of-breed solutions, and negotiation of SLAs with vendors.
• Promote business synergies and innovation by understanding business direction, industry trends, and evolving technologies.
• Drive service improvement programs for cost efficiency and reduced time to market.
• Identify technology improvement, optimization, and replacement initiatives.
• Implement effective resource management to optimize utilization and cost.
• Establish career development plans, training, mentoring, and coaching for team members.
• Conduct performance reviews, set SMART objectives, and cultivate a culture of high performance.
• Comply with ISR policies, report incidents, and complete required awareness sessions.