The Cigna Group
Underwriter SME Team Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Report job as expired
Job expiry date: 07/09/2025
Job overview
Date posted
24/07/2025
Location
Dubai, United Arab Emirates
Salary
AED Undisclosed per month
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
07/09/2025
Job description
Cigna Insurance Middle East is looking for a Team Manager to lead its SME underwriting function across the Middle East (excluding KSA). The role focuses on managing underwriting operations, leading a team of SME underwriters, coordinating with cross-functional stakeholders such as Sales, Client Management, Product, and Actuarial, and ensuring compliance with regulatory and internal policies. This individual will be responsible for guiding pricing strategy, renewal planning, and performance analysis for the SME health insurance portfolio.
Required skills
underwriting
risk assessment
SME portfolio management
health insurance
regulatory compliance
MS Excel
data analytics
rate structure design
stakeholder management
performance monitoring
renewal strategy
pricing collaboration
actuarial coordination
coaching and mentoring
process improvement
book rate development
SQL
R
Alteryx
Key responsibilities
- Lead, mentor, and manage a team of SME underwriters, ensuring high performance and professional development.
- Foster a collaborative and supportive team environment.
- Set clear performance objectives and conduct regular performance reviews.
- Encourage an environment of continuous improvement, incorporating peer-to-peer coaching and training.
- Oversee the underwriting process for SME clients, ensuring adherence to company guidelines and risk appetite.
- Review and approve complex underwriting cases and provide guidance on risk assessment.
- Liaison with the SME sales team and client managers on strategy and market experience.
- Ensure timely and accurate processing of underwriting decisions.
- Guide the development and implementation of the SME renewal strategy.
- Monitor the performance of the MEA portfolio, identifying trends and areas of risk and opportunity.
- Contribute to discussions on rating structure proactively and during rate reviews.
- Collaborate with actuarial on identifying new rating factors and improving the sophistication of regional book rates.
- Build and maintain strong relationships with key stakeholders, including sales, client managers and brokers.
- Act as a point of escalation for complex underwriting issues and concerns.
- Ensure compliance with regulatory requirements and company policies.
- Identify and mitigate underwriting risks through effective risk management practices.
- Stay updated on industry developments and regulatory changes.
Experience & skills
- Excellent knowledge of the end-to-end underwriting workflow.
- Minimum 5 - 10 years of experience in underwriting.
- A clear understanding of the MEA health insurance market.
- Previous people management skills would be an advantage, along with evidence of strong team development skills.
- Expertise in MS Excel - experience with any data analytics software (R, SQL, Alteryx or equivalent) would be an advantage.
- The ability to manage a wide range of stakeholders with different perspectives.
- The ability to encourage and inspire an environment of continuous improvement.
- Excellent written and verbal communication skills.
- The ability to manage stakeholder expectations and deliver under pressure.
