Job description

The Professional Services Specialist is responsible for delivering implementation, installation, and support services for Foodics’ SaaS-based restaurant management and payment technology platform within Kuwait. The role focuses on deploying POS systems including hardware installation and Foodics software installation, ensuring that customer sites are properly prepared and operational prior to deployment. The specialist provides initial product onboarding and training for customers, including backend system training and on-site technical support, handling both standard and emergency service requests. Responsibilities include scheduling installation appointments, conducting on-site visits, and ensuring service delivery aligns with defined SLAs through task monitoring and project tracking. The role requires continuous product knowledge development through self-learning, product testing, and early adoption of system updates to effectively deliver new features. The specialist gathers and communicates customer feedback to management for product and installation improvements. The position operates within a SaaS and Cloud POS ecosystem, requiring knowledge of POS systems, ERP systems, and technical troubleshooting, while supporting customers across the F&B industry. The role includes travel within Kuwait for installations and site visits, and may require handling support requests outside working hours. The position demands proficiency in English and Arabic, hands-on technical support capabilities, and the ability to work independently across multiple initiatives in a fast-paced environment.