
Thunes
Account Manager, Emerging Accounts (Payments & Fintech)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 12/03/2026
Job overview
Date posted
27/01/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
The Account Manager, Emerging Accounts role at Thunes in Dubai, United Arab Emirates, operates within the financial technology and global payments infrastructure industry, reporting to the VP of Account Management MENA. The role focuses on managing, retaining, and growing a portfolio of smaller and developing clients across the Middle East, including banks, money transfer operators (MTOs), payment service providers (PSPs), wallets, and fintech companies. The Account Manager serves as the primary day-to-day point of contact for assigned accounts, ensuring high customer satisfaction, positive retention, and contractual health while driving healthy adoption of Thunesâ products and services. The position involves identifying and executing cross-sell and upsell opportunities to generate incremental revenue, supporting the rollout of new services and features while considering market-specific factors such as regulation and competition, and acting as a customer advocate to relay needs and feedback internally. The role requires close collaboration with internal teams including product, sales, compliance, solution delivery, and operations to resolve issues, improve customer experience, and deliver timely solutions. The Account Manager is responsible for maintaining accurate and up-to-date customer records in CRM systems and other digital tools, ensuring data quality and completeness, and using structured communication to keep customers and internal stakeholders informed. The role supports larger accounts by assisting senior Account Managers and contributes to Thunesâ mission of enabling real-time payments globally through its proprietary Direct Global Network, SmartX Treasury System, and Fortress Compliance Platform, which connect banks, fintechs, wallets, cards, and payment methods across more than 130 countries and 80 currencies.
Required skills
Key responsibilities
- Ensure satisfaction across a portfolio of smaller and emerging accounts to support positive retention and contractual health
- Identify, pursue, and follow up on cross-sell and upsell opportunities to drive incremental revenue growth
- Act as the day-to-day advocate for customers by representing their needs, feedback, and priorities internally
- Collaborate closely with internal teams including product, sales, compliance, solution delivery, and operations to resolve issues and enhance customer experience
- Support the rollout and adoption of new services and features while accounting for market-specific regulation and competitive dynamics
- Take ownership of customer requests and coordinate internally to deliver timely resolutions and additional value
- Communicate clearly and structurally with customers and internal stakeholders regarding progress, issues, and next steps
- Maintain accurate, complete, and up-to-date account records in CRM systems and related tools
- Build and sustain strong working relationships with customers and colleagues to facilitate efficient communication and rapid issue resolution
Experience & skills
- Demonstrate 3â7 years of experience in B2B Account Management, Customer Success, or related client-facing roles
- Manage a portfolio of small to mid-sized accounts, preferably within technology, SaaS, fintech, or financial services environments
- Apply payments industry knowledge or demonstrate strong interest and the ability to learn payments and fintech ecosystems quickly
- Use digital tools effectively, including CRM platforms such as Salesforce, data visualization tools such as Tableau, and spreadsheets
- Operate with a structured, metrics-driven approach to growing and managing live accounts
- Apply a strong customer success mindset with data-driven and process-oriented account management practices
- Conduct commercial discussions and basic negotiations for smaller accounts and support senior Account Managers on larger accounts
- Communicate fluently in written and spoken English, with Arabic language capability considered an advantage