Job description

The Account Manager, Emerging Accounts role at Thunes in Dubai, United Arab Emirates, operates within the financial technology and global payments infrastructure industry, reporting to the VP of Account Management MENA. The role focuses on managing, retaining, and growing a portfolio of smaller and developing clients across the Middle East, including banks, money transfer operators (MTOs), payment service providers (PSPs), wallets, and fintech companies. The Account Manager serves as the primary day-to-day point of contact for assigned accounts, ensuring high customer satisfaction, positive retention, and contractual health while driving healthy adoption of Thunes’ products and services. The position involves identifying and executing cross-sell and upsell opportunities to generate incremental revenue, supporting the rollout of new services and features while considering market-specific factors such as regulation and competition, and acting as a customer advocate to relay needs and feedback internally. The role requires close collaboration with internal teams including product, sales, compliance, solution delivery, and operations to resolve issues, improve customer experience, and deliver timely solutions. The Account Manager is responsible for maintaining accurate and up-to-date customer records in CRM systems and other digital tools, ensuring data quality and completeness, and using structured communication to keep customers and internal stakeholders informed. The role supports larger accounts by assisting senior Account Managers and contributes to Thunes’ mission of enabling real-time payments globally through its proprietary Direct Global Network, SmartX Treasury System, and Fortress Compliance Platform, which connect banks, fintechs, wallets, cards, and payment methods across more than 130 countries and 80 currencies.