Job description

This role serves as the Customer Relationship Manager for Zurich Workplace Solutions’ administration of the DIFC Employee Workplace Savings plan (DEWS), acting as the trusted face of the organization and central point for client engagement, satisfaction, and scheme-related support. Operating on-site daily in Dubai, this position requires deep expertise in employee benefits and workplace savings, including in-depth understanding of Defined Contribution (DC) and Defined Benefit (DB) structures, regional end-of-service gratuity frameworks, and compliance requirements for dealings with intermediaries, trustees, companies, and members. The role includes producing accurate Management Information (MI) reports, guiding clients through scheme features and investment considerations, maintaining strong client and partner relationships, tracking and reporting scheme activity, presenting to stakeholders, preparing meeting minutes, identifying commercial opportunities, and representing Zurich’s brand and values. It demands strong organizational abilities, advanced proficiency in office software packages such as Word, PowerPoint and Excel, and the capability to translate customer needs into actionable deliverables within a customer service-focused financial services environment.