Mamo
Inbound Customer Acquisition Specialist (B2B Fintech Sales)
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Job expiry date: 01/04/2026
Job overview
Date posted
15/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary + Commission/Bonus
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
01/04/2026
Job description
The Inbound Customer Acquisition Specialist at Mamo is a full-time remote role designed to manage and convert inbound B2B sales opportunities while acting as the first point of contact between potential customers and Mamo Business. This position is responsible for ensuring that every inbound inquiry is handled efficiently and professionally, maintaining high-quality customer engagement and pipeline conversion. The role combines consultative selling, product expertise, and CRM management to deliver value-driven interactions that align with each prospect's unique challenges and goals. The specialist will leverage tools such as Pipedrive and Apollo to track and manage all sales activities, ensuring accurate CRM hygiene, clear pipeline visibility, and actionable reporting. Key responsibilities include conducting virtual product demonstrations, presenting tailored solutions, qualifying leads using structured frameworks, capturing detailed prospect data, coordinating handovers to sales leadership, and providing insights from customer engagements to inform product and marketing teams. The role is embedded within a startup culture that emphasizes process, automation, individual ownership, and cross-functional collaboration, offering exposure to shaping product-market fit and contributing directly to Mamo’s mission of financial inclusion. Success is measured by the quality and volume of qualified leads, accurate pipeline management, conversion rates, and the ability to provide actionable feedback to improve product offerings and GTM strategies.
Required skills
Key responsibilities
- Own and manage the inbound sales queue, ensuring prompt and efficient handling of all incoming B2B inquiries, prioritizing opportunities based on potential value, urgency, and fit with Mamo’s offerings, and maintaining consistent follow-up and engagement throughout the inbound sales process.
- Manage and maintain comprehensive CRM records in systems such as Pipedrive and Apollo, including updating opportunity stages, logging all sales activity, documenting customer requirements, scheduling follow-ups, tracking next actions, and maintaining full data accuracy for reporting, forecasting, and pipeline visibility.
- Conduct virtual product demonstrations and tailored sales presentations for prospective B2B customers, highlighting the features, value, and benefits of Mamo’s products and services, and aligning presentations with the specific needs, challenges, and goals of the customer.
- Apply consultative selling principles by asking insightful discovery questions, analyzing customer pain points, current setups, decision-making processes, budget constraints, and timelines, and providing tailored solutions while managing objections and ensuring smooth progression through the sales pipeline.
- Qualify inbound leads thoroughly using structured frameworks, capturing commercial potential, urgency, and readiness to implement, and disqualifying prospects without fit to maintain pipeline quality and focus sales efforts on high-value opportunities.
- Coordinate discovery sessions and handovers to Account Executives or Sales Leadership with detailed notes, stakeholder maps, context, and agreed next steps to ensure a seamless transition and accelerate opportunity progression and conversion.
- Track, measure, and report on individual performance metrics, including number of inquiries handled, meetings booked, pipeline growth, lead conversion rates, and revenue contribution, and continuously iterate messaging, segmentation, and outreach strategies to optimize performance.
- Share actionable insights from customer interactions with product, marketing, and leadership teams, including feedback on competitor offerings, customer needs, feature requests, and messaging effectiveness, contributing to GTM improvements, product development, and strategic decision-making.
- Support sales automation initiatives by leveraging technology to streamline outreach, lead qualification, follow-ups, and pipeline management, ensuring efficient workflow in a high-volume inbound environment.
- Collaborate cross-functionally with product, design, and engineering teams to ensure alignment on product capabilities, customer messaging, and problem-solving approaches, while maintaining a culture of empathy, professionalism, and customer-first approach throughout the sales process.
Experience & skills
- Demonstrate 2+ years of experience in direct sales, B2B sales, SDR/BDR roles, or similar positions, with proven success in handling inbound leads, converting opportunities, and achieving measurable pipeline and revenue targets in a fast-paced environment.
- Possess advanced CRM and sales tools proficiency, including Pipedrive, Apollo, or equivalent platforms, with the ability to manage complex pipelines, maintain accurate records, track activities, and generate actionable reports to inform decision-making and forecasting.
- Exhibit strong consultative selling skills, including the ability to ask probing discovery questions, analyze customer pain points, assess commercial potential, and provide tailored solutions while managing objections and guiding prospects through structured sales processes.
- Possess exceptional written and verbal communication skills in English, capable of delivering compelling presentations, virtual demonstrations, and clear, persuasive messaging tailored to enterprise or SMB audiences in a consultative selling context.
- Demonstrate excellent organizational skills, multitasking ability, and attention to detail, including the discipline to maintain structured workflows, manage high volumes of inbound inquiries, and prioritize activities effectively in a fast-paced, remote startup environment.
- Show the ability to develop deep product knowledge across Mamo’s offerings, understand enterprise customer needs, and leverage insights to influence product development, GTM strategies, and messaging effectiveness.
- Demonstrate resilience, patience, and consistency in handling inbound leads, with the ability to maintain high-quality engagement, build trust with prospects, and sustain performance metrics under pressure or delayed outcomes.
- Collaborate effectively with cross-functional teams including product, design, and engineering to provide feedback, improve sales processes, and enhance customer experience, while embracing a culture of learning, ownership, and continuous improvement.