Job description

The Account Administrator – Workforce Solutions role supports the Account Management team in delivering end-to-end HR services to assigned key accounts from the Workforce Solutions HQ located in DAFZA, Dubai Airport Free Zone. The role operates under the Workforce Solutions function and works closely with the Manager – Workforce Solutions to ensure customer and employee expectations are exceeded through consistent service delivery aligned with established standard operating procedures. The position is responsible for administering payroll-related data including accurate salary and bank detail updates to ensure correct salary processing, managing cash requests, claims, and expenses related to passes and permits, and maintaining accuracy across visa, medical, and permit applications. The role supports account transition planning for onboarding and offboarding projects and ensures smooth delivery of HR services including recruitment and hiring support, employment visa services (new, renewals, and cancellations), passport and visa services, payroll administration, onboarding and offboarding processes, disciplinary and performance management support, Oracle workflow processing, and ad hoc HR requests. The role ensures all activities are delivered in accordance with agreed service level agreements, standard operating procedures, standard work instructions, and defined KPIs. Responsibilities include employee lifecycle record management, reporting on administrative activities, supporting disciplinary cases in coordination with client HR teams, managing HR data dumps for efficiency, and contributing to continuous improvement initiatives aimed at increasing operational efficiency and cost savings. The role requires awareness of UAE Labor Law processes, exposure to HR systems, and strong administrative execution within a high-volume workforce services environment.