Job description

Deals stall when the person who owns them is out of the office, and this Business Coordination Manager role exists to make sure that never happens across Edenred UAE's commercial portfolio. Sitting alongside the Commercial Director rather than replacing them, the position holds the commercial deal together end to end across direct sales, account management, Exchange House partners, and banking partners. You will own the commercial deal from the first qualified opportunity through to a signed, live client, keeping sales, account management, product, compliance, legal, operations, and finance moving so every step has an owner and a date. Coverage for Account Managers and Sales colleagues falls within scope too, picking up client escalations and live opportunities whenever an owner is unavailable. Exchange House partners get a consistent day to day commercial contact through this role, and the commercial side of banking partner relationships receives ongoing support. One clear view of the commercial portfolio, covering pipeline, renewals, open escalations, and accounts at risk, gets reported to the Commercial Director on a fixed cadence. Compliance and Legal come in early wherever a deal moves away from standard terms, and CRM records stay accurate so reporting and forecasting can be relied on. This is an individual contributor position with no direct reports, working across the UAE market to support Edenred's payroll services for unbanked employees.