Job description

The Editions Site Operations Team Leader (Dispatch & Food Delivery Operations) at Deliveroo in Dubai is responsible for supporting site management in driving operational excellence, maximizing customer satisfaction, and ensuring efficient day-to-day operations within delivery-only kitchen environments known as Editions sites. The role operates within the food delivery, logistics, and e-commerce industry, focusing on managing dispatch operations, order handling, and logistics operations to ensure accurate and timely delivery to riders. The position requires strong oversight of food safety and health and safety (H&S) compliance, ensuring adherence to standard operating procedures (SOPs) and maintaining a clean, organized, and legally compliant site environment. The Team Leader works closely with site management to achieve KPI management targets, optimize processes, and maintain high operational performance. Responsibilities include supervising shift management, delegating tasks, and ensuring team productivity during peak operational periods. The role also involves stakeholder management, including communication with riders, contractors, and local stakeholders to maintain smooth operations and uphold company standards. The position requires hands-on involvement in training and coaching team members, monitoring compliance, and driving continuous improvement in operational processes. The role contributes to maintaining operational excellence in a fast-paced, high-growth environment, ensuring seamless coordination between logistics operations, delivery operations, and customer satisfaction management while supporting Deliveroo’s mission to transform the food delivery marketplace.