Job description

The Automotive Service Advisor acts as the primary liaison between customers and the service department, ensuring exceptional customer service and accurate technical communication. Responsibilities include greeting customers, assessing service needs, providing accurate cost estimates and repair timelines, coordinating with technicians for efficient service delivery, maintaining detailed records of interactions and service orders, upselling additional services, ensuring compliance with company policies and safety standards, and leveraging knowledge of bodyshop operations and automotive service software. The role requires multilingual capability in Arabic and English and contributes to Al Ghurair Mobility's mission to advance cleaner, smarter, and more connected automotive solutions across the UAE.