
Al Ghurair
Automotive Service Advisor
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 03/04/2026
Job overview
Date posted
17/02/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
03/04/2026
Job description
The Automotive Service Advisor acts as the primary liaison between customers and the service department, ensuring exceptional customer service and accurate technical communication. Responsibilities include greeting customers, assessing service needs, providing accurate cost estimates and repair timelines, coordinating with technicians for efficient service delivery, maintaining detailed records of interactions and service orders, upselling additional services, ensuring compliance with company policies and safety standards, and leveraging knowledge of bodyshop operations and automotive service software. The role requires multilingual capability in Arabic and English and contributes to Al Ghurair Mobility's mission to advance cleaner, smarter, and more connected automotive solutions across the UAE.
Required skills
Key responsibilities
- Greet customers and assess their service needs professionally
- Provide accurate cost estimates and timelines for repairs and maintenance
- Coordinate with technicians to ensure timely and efficient service delivery
- Maintain clear and detailed records of customer interactions and service orders
- Upsell additional services and products when appropriate
- Ensure compliance with company policies and safety standards
Experience & skills
- Fluent in Arabic (spoken and written) and proficient in English
- Technical background in automotive engineering or related field
- Minimum 3 years of experience in a similar automotive service role
- Valid driving license
- Knowledge of bodyshop operations is a plus
- Strong multitasking and organizational abilities
- Familiarity with automotive service software and systems