RAKBANK
AVP, Cash Management Implementation Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 28/11/2026
Job overview
Date posted
14/10/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
28/11/2026
Job description
Corporate Online Banking, Host-to-Host over SFTP and API, liquidity management, wallets, payments, collections and virtual accounts all pass through this Cash Management Implementation Manager before a client goes live. Based at the DSO office in Dubai within the Wholesale Banking Group, the role turns mandates from Cash Management Sales into revenue-generating solutions within agreed timelines. Technical integration is hands-on, linking client ERPs such as SAP, Oracle and Microsoft Dynamics through ISO 20022 / XML, MT file formats and SWIFT FileAct / SCORE. Wallet and stored-value projects add onboarding flows, API integration, funding, settlement and reconciliation. Clients, Coverage, Product, Technology, Operations and vendors all deal with you as single point of contact through workshops, connectivity and penny testing, UAT and training. Once live, solutions are handed to the Customer Service Unit with full documentation, and production issues are worked through to root cause and permanent fix. AI and automation tools play a real part, from automated MIS and predictive delivery insights to faster testing and better documentation. A team of direct reports looks to you for coaching and consistent delivery standards. Expect to bring at least 10 years in transaction banking, including 4 in cash management implementation or client integration, along with Middle East banking experience and knowledge of UAE regulatory requirements.
Required skills
Key responsibilities
- Own the end-to-end implementation lifecycle for Corporate Online Banking, Host-to-Host, Liquidity Management, Wallets, Payments, Collections and Virtual Accounts for WBG and BBG clients
- Convert mandates from Cash Management Sales into live, revenue-generating solutions within agreed timelines
- Implement complex client mandates and bespoke solutions that support product enhancement and business growth
- Lead technical integration with client ERPs across ISO 20022 / XML, MT file formats and SWIFT FileAct / SCORE
- Deliver wallet and stored-value implementations covering onboarding flows, API integration, funding, settlement and reconciliation
- Configure client billing in line with approved pricing and confirm the first charge is applied accurately
- Act as the single point of contact for clients, Coverage, Product, Technology, Operations and vendors during implementation
- Run client workshops, connectivity and penny testing, UAT and training ahead of go-live
- Complete documented handovers to the Customer Service Unit once solutions are stable
- Coordinate with Technology on post-handover production issues, driving root cause analysis and permanent fixes
- Provide portfolio MIS and dashboards on status, ageing, bottlenecks and delivery risk using AI-driven reporting
- Work with Product to identify and close product and platform gaps found during implementations
- Deploy AI and automation tools to improve turnaround, documentation, testing and resource use
- Ensure implementations comply with bank policies, product programme guidelines, security standards and regulations
- Develop and coach a team of direct reports to consistent delivery standards
- Resolve connectivity, file format, mapping and integration issues across concurrent implementations
- Translate complex client requirements into deliverable solutions within platform capability
- Prioritize competing client, delivery and production support demands with sound judgment
Experience & skills
- Hold a bachelor's degree in Computer Science, Information Technology, Engineering, Finance or a related field
- Possess CertICM, PMP / Agile or SWIFT / ISO 20022 certification (preferred)
- Bring a minimum of 10 years in transaction banking, including at least 4 years in cash management implementation or client integration
- Prove delivery of online banking, host-to-host, liquidity and wallet or digital payment implementations for corporate clients
- Understand Middle East banking and UAE regulatory and compliance requirements
- Manage teams and multiple stakeholder groups
- Demonstrate use of AI and automation tools to improve delivery efficiency