Job description

The Senior Manager - IT Platform Development - Operations will lead cross-functional engineering teams in Dubai to design, develop, and support enterprise IT application platforms that enable scalable, secure, and reusable technology capabilities across the organization, with a focus on aviation-related domains such as Passenger Service System (PSS), ERP, Revenue Accounting, and Integrated Operations. The role is responsible for establishing a platform-centric delivery model covering requirements, design, development, testing, deployment, and support, ensuring platforms are future-ready and aligned with enterprise architecture. Key responsibilities include defining long-term digital platform strategy and roadmaps, modernizing PSS, Customer 360, ERP, and Operations Hub, and embedding modern engineering practices such as CI/CD, test automation, observability, and DevSecOps. The manager will oversee reusable components, patterns, and service contracts, establish platform reliability practices, and ensure compliance with data protection and security standards. The role also supports cloud migration, legacy integration, and adoption of microservices/event-driven architectures. A critical part of the role is mentoring and growing engineering talent to foster a culture of ownership and continuous learning. Candidates should have a bachelor’s degree in computer science/engineering (MBA preferred), 10–12 years of IT management and software delivery experience, preferably in airlines or multinational companies, and certifications in SAFe Agile and PMP. Strong leadership, decision-making, business acumen, and resilience are required competencies.