Job description

In this role you will lead the functional implementation of ServiceNow Human Resources Service Delivery (HRSD) for TAWANTECH's clients, translating HR processes into ServiceNow requirements and delivering secure, adoption-ready HR service experiences across Saudi Arabia and the GCC. You will run discovery workshops with HR and business stakeholders to capture current and future state HR processes, and you are responsible for defining HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements. You will configure, or guide the configuration of, ServiceNow HRSD, including case management, Employee Center, knowledge, and employee journeys. Your responsibilities include designing lifecycle event processes covering onboarding, transfers, promotions, leave, and offboarding. You will prepare functional design documents and user stories, and support data mapping, integrations, and User Acceptance Testing (UAT). In this role you will deliver training and knowledge transfer to end users, HR agents, and administrators, ensuring successful adoption of the platform. Your background includes 5 or more years of experience in HR, HR-service delivery, or enterprise service management, including 3 or more years of hands-on ServiceNow implementation experience, along with proven ServiceNow HRSD delivery experience.