Abu Dhabi Commercial Bank (ADCB)
Digital Product Owner, Retail Banking Digital Channels
- Contract
- Abu Dhabi, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Job expiry date: 28/11/2026
Job overview
Date posted
14/10/2026
Location
Abu Dhabi, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
28/11/2026
Job description
Internet, mobile, tablet, SMS, wearable and digital TV channels all fall within the remit of this Digital Product Owner in ADCB's Retail Banking Group in Abu Dhabi. The group serves retail and micro-business customers across conventional and Shari'ah compliant banking. Your job is to find where those channels can improve and to deliver the changes that broaden the service offering. Onboarding, usage and migration programmes are yours to own, and any service failure needs fixing quickly to protect customers and the Bank's reputation. Usage and revenue KPIs are tracked continuously against business objectives. Compliance sits close to the work, including keeping ISO 9001 certification in place for internet and mobile banking and producing risk and compliance reporting. A team reports to you, and you set its targets, supervise its work and involve it in change initiatives. Expect to bring at least 6 years of project delivery in alternate delivery channels within a bank, along with a PRINCE2, PMI or Agile certification. The role is offered on a 3-year fixed-term contract.
Required skills
Key responsibilities
- Assess development and improvement opportunities across existing and new Digital Channels, including internet, mobile, tablet, SMS, wearable and digital TV
- Deliver Digital Channel enhancements that broaden the service offering in line with business group objectives
- Own and execute Digital Channel onboarding, usage and migration programmes
- Resolve service failures immediately to protect customers and the Bank's reputation
- Analyze Digital Channel usage and revenue KPIs against business objectives
- Ensure internet banking, mobile banking and product development meet regulatory requirements such as ISO 9001
- Maintain quality certifications to minimize the risk of non-compliance
- Produce timely and accurate risk and compliance reporting to support departmental decisions
- Supervise the team so targets, objectives and the business plan are delivered
- Implement approved departmental policies, processes and procedures and ensure adherence
- Lead the team in identifying and implementing change initiatives and projects
- Apply the ADCB Service Standards in all internal and external customer interactions
Experience & skills
- Bring at least 6 years of experience delivering projects in alternate delivery channels within a bank
- Hold a bachelor's degree in a relevant specialization
- Possess a PRINCE2, PMI or Agile (or equivalent) project management certification
- Understand web channels and mobile technologies
- Demonstrate familiarity with quality and regulatory standards such as ISO 9001 for digital banking
- Apply strong planning and analytical skills
- Communicate clearly in written and spoken English