Job description

The Learning & Development Partner at RAKBANK plays a pivotal role in fostering a culture of continuous learning, innovation, and high performance across the organization. Reporting to the Head of People Experience, the role collaborates closely with business units and HR teams to identify capability gaps and design impactful learning interventions aligned with RAKBANK’s strategic objectives and WAVE culture. The position involves conducting Learning Need Analysis (LNA), developing and implementing structured learning programs, and managing their end-to-end delivery, including scheduling, logistics, communication, and post-program evaluation. The incumbent drives enterprise-wide learning initiatives focused on digital transformation, leadership development, and capability building, partnering with internal subject matter experts and external training providers to ensure relevance and quality. Responsibilities also include promoting digital learning adoption through platforms like LinkedIn Learning, MS365 Viva Learning, and internal SharePoint hubs. The role requires monitoring and reporting learning effectiveness through analytical tools, dashboards, and Return on Learning (ROL) metrics, ensuring compliance with Learning Governance and regulatory standards, including Central Bank requirements. The Learning & Development Partner facilitates both in-person and virtual learning sessions to maximize engagement and knowledge retention, while providing data-driven insights to the People Experience leadership for strategic decision-making. The ideal candidate has at least 5 years of experience in L&D within the financial services industry, with expertise in instructional design, facilitation, and program evaluation, and a strong understanding of the banking sector’s compliance and digital learning landscape.