Job description

The Senior Recreation Specialist (General Recreation VAJ) operates within a 5-star luxury hospitality environment focused on delivering exceptional guest experiences across spa, recreation, and leisure services. The role is responsible for ensuring that all guests receive flawless, high-quality service throughout their journey, from arrival to departure, with a strong emphasis on personalized hospitality and luxury service delivery. The position involves representing the brand at all touchpoints, ensuring guest satisfaction through spa treatments and recreational services delivered to the highest standards of quality and professionalism. The role requires strong emotional intelligence, communication skills, and the ability to manage guest expectations in a fast-paced, high-performance hospitality environment. The Senior Recreation Specialist is accountable for supporting business goals including financial and non-financial performance metrics, ensuring operational efficiency, cost control, and timely completion of initiatives and projects. The role includes analyzing operational workflows, allocating resources effectively, and ensuring seamless coordination across departments. It also involves handling guest complaints, delivering service recovery, and providing constructive feedback to enhance service quality. The position is aligned with Emaar’s performance-driven culture emphasizing customer focus, ownership mindset, adaptability, speed, and talent-driven execution. The role requires continuous engagement with guests and teams to ensure consistency in service excellence and alignment with luxury hospitality standards.