Job description

The Front Desk Manager at Edge Al Rabie in Riyadh is responsible for the overall management and supervision of Front Office operations, with a primary focus on Reception and the smooth execution of all end-of-day procedures and reporting activities. The role ensures that daily closing procedures, financial reconciliations, audits, and subsequent reports are completed accurately and efficiently in accordance with company policies and governmental requirements. The position actively gathers and analyzes guest feedback and preferences regarding hotel services, initiates corrective and enhancement actions to maximize guest satisfaction, and ensures that extraordinary levels of customer service are consistently delivered. The Front Desk Manager drives revenue optimization by implementing up-selling techniques within stipulated guidelines, maximizing room revenue, optimizing the sale of room inventory, and effectively controlling room availability during high occupancy periods. The role includes actively promoting and selling the company’s loyalty program, Food & Beverage events, in-house facilities, and hotel/company partners to enhance guest experience and increase ancillary revenue streams. The manager ensures that all accounting and auditing practices align with corporate standards and regulatory requirements, carefully reviewing audits and registration cards before submission to the accounts department. Additionally, the role involves leading, supervising, and coaching the Front Office team to achieve exceptional guest service and high colleague satisfaction results through the application of corporate and property standards and policies. The position requires strong knowledge of hotel operations, effective communication, business planning, supervision of people and operations, and the ability to operate Opera PMS while maintaining high standards of personal presentation and problem-solving in a fast-paced, multicultural hospitality environment.