
Rotana Media
Front Desk Manager
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 01/04/2026
Job overview
Date posted
15/02/2026
Location
Riyadh, Saudi Arabia
Salary
Undisclosed
Compensation
Job description
The Front Desk Manager at Edge Al Rabie in Riyadh is responsible for the overall management and supervision of Front Office operations, with a primary focus on Reception and the smooth execution of all end-of-day procedures and reporting activities. The role ensures that daily closing procedures, financial reconciliations, audits, and subsequent reports are completed accurately and efficiently in accordance with company policies and governmental requirements. The position actively gathers and analyzes guest feedback and preferences regarding hotel services, initiates corrective and enhancement actions to maximize guest satisfaction, and ensures that extraordinary levels of customer service are consistently delivered. The Front Desk Manager drives revenue optimization by implementing up-selling techniques within stipulated guidelines, maximizing room revenue, optimizing the sale of room inventory, and effectively controlling room availability during high occupancy periods. The role includes actively promoting and selling the company’s loyalty program, Food & Beverage events, in-house facilities, and hotel/company partners to enhance guest experience and increase ancillary revenue streams. The manager ensures that all accounting and auditing practices align with corporate standards and regulatory requirements, carefully reviewing audits and registration cards before submission to the accounts department. Additionally, the role involves leading, supervising, and coaching the Front Office team to achieve exceptional guest service and high colleague satisfaction results through the application of corporate and property standards and policies. The position requires strong knowledge of hotel operations, effective communication, business planning, supervision of people and operations, and the ability to operate Opera PMS while maintaining high standards of personal presentation and problem-solving in a fast-paced, multicultural hospitality environment.
Required skills
Key responsibilities
- Manage and oversee Front Office operations, ensuring end-of-day procedures and reports are completed accurately
- Actively elicit guest feedback and preferences and initiate actions to maximize guest satisfaction
- Optimize room revenue through upselling while controlling room availability during high occupancy periods
- Promote and sell company loyalty programs, Food & Beverage events, in-house facilities, and hotel partners
- Ensure all accounting and auditing practices comply with company policies and government regulations, checking audits and registration cards before submission to accounts
- Lead and coach the Front Office team to achieve high levels of guest service and colleague satisfaction
- Apply corporate and property standards and policies to all operational and service activities
Experience & skills
- Degree in Hospitality or related field
- Previous experience in Front Office operations within a hotel
- Fluency in written and spoken English
- Immaculate personal presentation
- Problem-solving abilities
- Computer literacy with knowledge of Opera PMS highly regarded
- Understanding of hotel operations and effective communication skills
- Ability to plan business activities, supervise staff and operations, and work in a multi-cultural team
- Adaptable, service-oriented, proactive, and results-driven attitude