Job description

The Automation Customer Success Engineer (IT Operations & FinOps) at IBM Global Sales is responsible for designing viable client solutions by leveraging current IBM product capabilities and removing technical inhibitors to sales opportunities. The role focuses on working closely with clients to drive adoption, expansion, and value realization from IBM’s automation, IT Operations (ItOps), and FinOps technology portfolio. The Customer Success Engineer delivers technical proof points through demonstrations, Proof of Technology (POTs), Proof of Concepts (POCs), workshops, solution design sessions, and Minimum Viable Products (MVPs) to demonstrate product value and accelerate adoption. The role involves activating client entitlements, identifying executive sponsors, conducting use-case workshops, and establishing measurable business outcomes aligned with digital transformation objectives. The position requires creating comprehensive success plans including deployment roadmaps, milestones, and measurable outcomes to ensure successful implementation and expansion of IBM solutions. The engineer works closely with stakeholders to understand client challenges, identify modernization opportunities, and support hybrid cloud and automation initiatives. The role requires collaboration across IBM Global Markets, client teams, and partners to optimize technical solutions, support product acceleration initiatives, and enhance customer value. The Customer Success Engineer also contributes to technical solution optimization, adoption strategies, and long-term client success while supporting IBM’s technology portfolio including automation, IT operations, and financial operations capabilities.