Lean Technologies
Senior Customer Success Manager - Remittance
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Job expiry date: 15/04/2026
Job overview
Date posted
01/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Job description
The Senior Customer Success Manager - Remittance is a senior commercial role within Lean’s Revenue & Operations department, responsible for anchoring and scaling the Remittance vertical as the company evolves into a multi-product, verticalized GTM organisation. Based in Dubai, United Arab Emirates, the role owns the full post-sale lifecycle, expansion strategy, and operational success of Lean’s largest and most complex remittance customers across the UAE and KSA, including global remitters, payout platforms, stablecoin-enabled corridors, and high-volume money movement operators. Acting as the senior Customer Success counterpart to the Head of GTM - Remittance, the role translates GTM strategy into execution by ensuring customers activate, consume, expand, and renew at scale. With direct ownership of retention management, expansion strategy, account health management, and long-term revenue outcomes, the Senior Customer Success Manager drives upsell and cross-sell opportunities across guaranteed payments, instant withdrawals, stablecoin settlements, payout flows, and new corridors. The role ensures operational readiness across payout SLAs and settlement paths, liquidity operations and treasury operations, KYC/AML compliance readiness, fraud considerations, corridor-specific constraints, and FX considerations, while proactively managing risks related to volume spikes, liquidity shortfalls, fraud exposure, and regulatory changes. Serving as the voice of remittance customers internally, the position influences Product, Engineering, and Solutions teams to improve reliability, scale, and performance of remittance flows and to shape corridor-specific features and workflows aligned with revenue and consumption impact. The role includes executive stakeholder management, leading QBRs, WBRs, and executive reviews, tying Lean’s performance directly to customer KPIs, cost savings, reliability, and growth outcomes. Operating within a regulated financial services environment and a rapidly scaling Open Finance platform processing billions of dollars in transactions across MENA, the Senior Customer Success Manager defines best-in-class Customer Success Management practices for a high-volume infrastructure vertical.
Required skills
Key responsibilities
- Own the end-to-end post-sale lifecycle for Lean’s largest and most complex remittance customers across the UAE and KSA, managing onboarding, activation, scale, renewal, retention management, expansion strategy, and multi-product growth across guaranteed payments, instant withdrawals, stablecoin settlements, payout flows, and new corridors.
- Act as the single-threaded owner of account health management, consumption growth, and long-term revenue outcomes by developing structured upsell and cross-sell strategies in partnership with the Head of GTM - Remittance and Account Executives.
- Lead complex onboarding and activation programs for high-volume money movement operators, ensuring full operational readiness across payout SLAs, settlement paths, liquidity operations, treasury operations, KYC/AML compliance readiness, fraud considerations, corridor-specific constraints, and FX considerations.
- Proactively manage operational, financial, and regulatory risks including volume spikes, liquidity shortfalls, fraud exposure, and regulatory changes to maintain reliability, performance, and compliance within remittance flows.
- Serve as the voice of remittance customers internally by partnering with Product, Engineering, and Solutions to improve reliability, scale, and performance of remittance flows and to shape corridor-specific features and workflows based on real operational needs.
- Influence product roadmap and prioritisation decisions by translating customer feedback and operational insights into measurable revenue and consumption impact within the Remittance vertical.
- Build and maintain trusted executive stakeholder relationships with founders, payment heads, compliance leaders, treasury teams, and operations leaders, leading QBRs, WBRs, and executive reviews tied directly to customer KPIs, cost savings, reliability, and growth outcomes.
- Collaborate cross-functionally with Head of GTM - Remittance, AEs, SEs, and RevOps on vertical strategy, account planning, renewals, solution design, scaling challenges, revenue forecasting, and expansion tracking while contributing to vertical playbooks, best practices, and repeatable Customer Success Management motions.
Experience & skills
- Demonstrate direct experience working with remitters or high-volume money movement operators as a Customer Success Manager with ownership of post-sale lifecycle management, retention management, expansion strategy, and account health management for enterprise or strategic accounts with material revenue and complexity.
- Possess strong understanding of remittance economics and payout models, including payout flows, settlement paths, SLA management, corridor-specific constraints, and FX considerations in high-volume remittance environments.
- Exhibit operational expertise in liquidity operations and treasury operations, including managing liquidity shortfalls and settlement flows across stablecoin on/off-ramps and stablecoin settlements.
- Maintain in-depth knowledge of KYC, AML, compliance requirements, and fraud considerations within regulated financial services environments, ensuring customers remain compliant and operationally ready.
- Show proven ability to own renewals, expansions, upsell, cross-sell, and revenue outcomes with a commercial mindset aligned to consumption growth and long-term account value.
- Demonstrate capability to operate credibly with C-suite executives, founders, and senior operators while leading QBRs, WBRs, and executive reviews tied to customer KPIs and cost savings outcomes.
- Exhibit strong cross-functional influence across Product, Engineering, Sales, Solutions, and RevOps to drive solution design, roadmap prioritisation, revenue forecasting, and expansion tracking.
- Operate effectively in high-throughput, regulated financial services environments with a structured, detail-oriented approach, maintaining performance under pressure while supporting a scaling Open Finance and multi-product infrastructure organisation across MENA.