Job description

The Manager Data and Analytics role within the Sales & Leasing Performance Unit at Qiddiya is responsible for governing, developing, and enabling data-driven performance insights across Sales & Leasing operations. Operating within Business Excellence, the role defines and governs the Sales & Leasing Business Intelligence strategy aligned with Business Excellence and Performance Excellence frameworks. The position establishes and enforces data governance standards to ensure accuracy, consistency, integrity, and traceability of Sales & Leasing performance data across residential, retail, office, and land asset classes. The role acts as the central authority for performance metrics, KPI definitions, and reporting logic, ensuring alignment with approved performance frameworks and governance models. Responsibilities include designing, developing, and maintaining dashboards, scorecards, and performance reports using BI tools such as Power BI, delivering timely and actionable insights to leadership. The role performs advanced performance analytics to identify trends, risks, gaps, and improvement opportunities, supports Quality Assurance, Mystery Shopper analysis, root cause analysis, and continuous improvement initiatives, and translates complex datasets into clear insights and recommendations. The Manager collaborates with CRM, digital sales tools, operations, IT, CX, VoC, training, and Sales & Leasing Operations teams to ensure reliable data integration, system alignment, and analytics capability evolution including automation and advanced analytics. The role also supports leadership reporting, governance forums, performance reviews, promotes data literacy, and continuously enhances BI processes, tools, and reporting efficiency across the Sales & Leasing Performance Unit.