Tamara
Operations Team Lead – Trust & Safety
- Permanent
- Riyadh, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 22/04/2026
Job overview
Date posted
08/03/2026
Location
Riyadh, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
22/04/2026
Job description
The Operations Team Lead at Tamara manages a dedicated team of Trust & Safety Investigators, ensuring the integrity of the platform by monitoring, investigating, and preventing fraudulent activity. This leadership role combines operational management, mentorship, and data-driven analysis to protect both the business and its customers. The lead ensures investigations meet strict SLA requirements, optimizes workflows, and collaborates with Product, Engineering, and Strategy teams to continuously enhance fraud detection systems. By translating team performance into actionable insights, the role supports executive decision-making and strategic initiatives for risk mitigation.
Required skills
Key responsibilities
- Lead, coach, and mentor a team of Trust & Safety Investigators, conducting 1:1s, performance reviews, and quality audits to maintain investigation standards.
- Manage daily workflow distribution and ensure all suspicious transactions, alerts, and anomalies are investigated within SLA targets.
- Serve as the escalation point for complex or high-risk fraud cases, coordinating with internal and external stakeholders as needed.
- Identify operational bottlenecks and inefficiencies in the investigation process and partner with Product and Engineering to automate and optimize workflows.
- Track and report team KPIs including detection rates, false positives, investigation efficiency, and other key metrics to senior leadership.
- Collaborate with the Strategy team to implement new fraud prevention measures and stay ahead of emerging threats.
- Oversee team scheduling and shift management to maintain 24/7 operational coverage.
- Maintain compliance with internal policies and external regulatory frameworks while balancing customer experience and operational risk.
Experience & skills
- Bachelor's degree in a relevant field or equivalent professional experience.
- 4+ years of experience in Fraud Prevention, Compliance, or AML roles, with at least 1-2 years in a leadership or senior-level position, preferably in FinTech or E-commerce.
- Strong analytical skills, attention to detail, and ability to interpret complex data.
- Proficiency in Excel, SQL, and Python is preferred for data analysis and reporting.
- Excellent communication, interpersonal, and mentoring skills.
- Bilingual fluency in English and Arabic.
- Ability to remain calm and make decisive judgments under pressure, balancing customer experience with fraud prevention.
- Demonstrated ability to implement process improvements, operational workflows, and data-driven strategies.