Job description

The Client Delivery Specialist (Project Based) at Lucidya is an on-site, project-based role located in Riyadh, Saudi Arabia, responsible for managing and coordinating the delivery of assigned client projects for Lucidya’s AI-native customer experience (CX) intelligence SaaS platform. Lucidya provides proprietary Natural Language Understanding (NLU) capabilities trained on millions of multilingual conversations to manage entire customer lifecycles from engagement to retention and growth. The Client Delivery Specialist serves as the on-site representative embedded at client offices for approximately one year, overseeing end-to-end project delivery from kickoff through final handover. The role involves leading implementation activities for Lucidya’s SaaS solutions, building and maintaining project plans, timelines, milestones, deliverables, and tracking project progress. The specialist coordinates across internal teams including Product, Customer Success, Professional Services, and Support to ensure timely execution and delivery. Responsibilities include monitoring risks, addressing project challenges, managing client communication, handling escalations, ensuring compliance with agreed scope, maintaining documentation, producing status reports, and preparing handover materials. The role contributes to improving project delivery processes and best practices while ensuring high-quality outcomes and strong client relationships. The position requires working directly with client stakeholders in a fast-paced environment, managing multiple priorities, overseeing operational coordination, and supporting customer lifecycle intelligence deployment using Lucidya’s AI-driven platform.